426215711-7-6-2026-17-CC-MMUR-DW2MHC-20260716093716

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426215711
Report Date: 07/06/2026
Date Signed: 07/06/2026 04:20:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2026 and conducted by Evaluator German Negrete

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20260429133053

FACILITY NAME:	HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS		FACILITY NUMBER:	426215711
ADMINISTRATOR:	TANIA PACHECO		FACILITY TYPE:	850
ADDRESS:	5070 CATHEDRAL OAKS ROAD		TELEPHONE:	(805) 682-2300
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93111
CAPACITY:	50	CENSUS: 25	DATE:	07/06/2026
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Tania Pacheco		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Staff did not ensure a copy of the admission agreement was provided to the authorized representative.
Staff did not abide to the admission agreement.

INVESTIGATION FINDINGS:

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On 07/06/2026, Licensing Program Analyst (LPA) German Negrete and Izak Diaz conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to deliver the findings of the above-mentioned complaint allegations. LPA met with Director Tania Pacheco and Assistant Director Christine Gutierrez. LPA toured the center, both indoors and outdoors. During the tour, LPA observed 7 staff members providing care and supervision to 25 children.

The investigation included a review of the CCC's records and documents. LPA also conducted interviews with the Director, staff members, and parents of currently enrolled children.

Regarding Allegation #1: Staff did not ensure a copy of the admission agreement was provided to the authorized representative. (Continued on LIC 9099-C.)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 07/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260429133053

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS	FACILITY NUMBER: 426215711
	VISIT DATE: 07/06/2026

NARRATIVE

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LPA conducted parent interviews. Most parents interviewed stated they received a copy of the family handbook/admission agreement upon enrollment. Parents reported that the admission agreement included information regarding tuition costs, CCC policies, and other aspects of their children's enrollment. Additionally, every parent interviewed stated they would recommend this CCC to other families.

However, LPA interviewed one parent (P39), who stated they did not receive a copy of the family handbook/admission agreement. Through staff interviews, LPA learned that P39 initially enrolled child C39 in the CCC's infant program. When C39 later transitioned into the preschool program, the family handbook/admission agreement was not provided to P39.

Regarding Allegation #2: Staff did not abide by the admission agreement.
As previously noted, LPA conducted parent interviews. Most parents stated they received a copy of the Family handbook/admission agreement but were unfamiliar with all of its contents due to the length of the document. Most parents also stated they had no concerns regarding the care provided by the CCC.
However, one parent interview (P39) revealed concerns regarding the disenrollment of child C39. P39 stated that C39 sustained an injury(not in the CCC) and, according to P39, the CCC informed the parent that the facility could not provide one-on-one shadow/supervision for C39.

LPA interviewed the CCC Director. The Director stated , due to C39's injury, the CCC did not have sufficient staff available to provide the one-on-one shadow/supervision necessary to ensure C39's health and safety. According to the Director, the CCC informed P39 that C39 would need to remain at home until, the doctors change the limitations assigned to C39.

LPA reviewed the CCC's Family Handbook/admission agreementr. The handbook states:
"We will make every attempt possible to meet the needs of your family. If, after an evaluation which will include parent conferences, we determine that our environment is not meeting your child's needs or, if safety is a concern, we will request that you make other childcare arrangements."

Continued LIC9099-C

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 07/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2026

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260429133053

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS	FACILITY NUMBER: 426215711
	VISIT DATE: 07/06/2026

NARRATIVE

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Based on LPA's review of the Family Handbook, LPA was unable to identify any provision indicating that the CCC failed to follow its admission agreement and or Family Handbook policies regarding the circumstances described above.

Although the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Appeal rights were provided.

Exit Interview conducted and report was reviewed with Director Tania Pacheco.

Notice of Site Visit and appeal rights were issued.

THE NOTICE OF SITE VISIT NEEDS TO BE POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:	DATE: 07/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2026

LIC9099 (FAS) - (06/04)

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