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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426215866
Report Date: 02/08/2023
Date Signed: 02/09/2023 07:13:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2022 and conducted by Evaluator Francisca Velazquez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20221114091628
FACILITY NAME:CORREA FAMILY CHILD CAREFACILITY NUMBER:
426215866
ADMINISTRATOR:ESPERANZA CORREAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 268-1854
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:14CENSUS: 10DATE:
02/08/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Esperanza CorreaTIME COMPLETED:
11:17 AM
ALLEGATION(S):
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1.) Facility is operating over capacity.
INVESTIGATION FINDINGS:
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On 2/8/23, at 11:00 AM, Licensing Program Analyst (LPA) Francisca Velazquez conducted an unannounced inspection of the Family Child Care Home (FCCH) to deliver a finding with respect to the allegation noted above. LPA met with Esperanza Correa, Licensee of the FCCH and explained the nature and purpose of the investigation. LPA notes ten (10) children are present at the time of the inspection.

The investigation included three (3) unannounced site inspections, document reviews from child care agencies, document reviews from documents obtained from Licensee and interviews with the Licensee, Complainant as well as a sampling of current and past parents of children in care.

The allegation references the facility is operating over capacity.

CONT 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2022 and conducted by Evaluator Francisca Velazquez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20221114091628

FACILITY NAME:CORREA FAMILY CHILD CAREFACILITY NUMBER:
426215866
ADMINISTRATOR:ESPERANZA CORREAFACILITY TYPE:
810
ADDRESS:1825 DAVID SANCHEZ STTELEPHONE:
(805) 268-1854
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:14CENSUS: 10DATE:
02/08/2023
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Esperanza CorreaTIME COMPLETED:
11:17 AM
ALLEGATION(S):
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1.) Licensee handled day-care children in a rough manner.
2.) Day-care child sustained injuries while in care.
3.) Day-care child is left in soiled clothing for a long period of time.
4.) Licensee is not properly changing child's diaper.
5.) Licensee used an inappropriate form of discipline towards children in care.
6.) Licensee yells at day-care children.
7.) Licensee not allowing parents to enter and inspect the family child care home.
INVESTIGATION FINDINGS:
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On 2/8/23, at 11:00 AM, Licensing Program Analyst (LPA) Francisca Velazquez conducted an unannounced inspection of the Family Child Care Home (FCCH) to deliver a finding with respect to the allegations noted above. LPA met with Esperanza Correa, Licensee of the FCCH and explained the nature and purpose of the investigation. LPA notes ten (10) children are present at the time of the inspection.

The investigation included three (3) unannounced site inspections, document reviews from child care agencies, document reviews from documents obtained from Licensee and interviews with the Licensee, Complainant as well as a sampling of current and past parents of children in care.

Parent interviews as well as LPA's observations during unannounced inspections did not corroborate the allegations noted above. During unannounced inspections LPA observed diapering needs being met and observed all children requiring diapering needs were clean. Children appearances were clean during unnaounced inspections and LPA observed staff wiping noses as needed. CONT 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 17-CC-20221114091628
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CORREA FAMILY CHILD CARE
FACILITY NUMBER: 426215866
VISIT DATE: 02/08/2023
NARRATIVE
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Interviews with parents did not corroborated the allegations in that parents are pleased and satisfied with the services their children receive at the FCCH. Parent interviews revealed that although some parents thought the FCCH is chaotic and overwhelming, none of the parents express feeling their children are mistreated or inappropriately cared for. Parents acknowledge the FCCH is loud due to many children being present, but not because of Licensee yelling or mistreating children in care. Parents of school-age children revealed that older children enjoy being at the FCCH and have not expressed any concerns to parents. In addition, parent interviews revealed two (2) parents reported being allowed inside the home. Most parents reported not going inside the home and reported they have never asked to be let inside.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) was provided to Licensee. The Notice of Site Visit must remain posted for 30 days.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 17-CC-20221114091628
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CORREA FAMILY CHILD CARE
FACILITY NUMBER: 426215866
VISIT DATE: 02/08/2023
NARRATIVE
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Document reviews revealed FCCH is operating over capacity based on the amount of children that are signed in and signed on 11/2/22 and 11/10/22. The allegation was corroborated by the attendance registers, which identifies more than fourteen (14) present in the FCCH at once during 11/2/22 and 11/10/22.

Based on LPA’s record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulation, (Title 22 Division 12 and 102416.5(d), is being cited on the attached LIC 9099 D).

A closing interview was conducted with Licensee. Licensee was provided and advised of Appeal Rights. A copy of this report was reviewed and provided to the Licensee. LPA explained the facility's required plan of correction. Licensee was provided the Acknowledgement of Receipt (LIC 9224). Parents shall receive a copy of 9099, 9099C, and 9099D. Each parent/guardian shall sign and complete an LIC 9224 with copies maintained in each child's file. Every parent enrolling a new child in the facility shall receive a copy of the report and sign a LIC 9224 for the next twelve months. Licensee's signature at the bottom of this report acknowledges Licensee received the reports and understand their rights.

The Notice of Site Visit was also provided to the Licensee as required by H&S Code Section 1596.817. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 17-CC-20221114091628
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CORREA FAMILY CHILD CARE
FACILITY NUMBER: 426215866
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/08/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/09/2023
Section Cited
CCR
102416.5(d)
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(d) For a Large FCCH, the maximum number of children for whom care may be provided at any one time when there is an assistant...(1)Twelve children, no more than four of whom may be infants; or (2) More than twelve and up to fourteen children if the criteria in Section 1597.465 of the Health & Safety Code are met.
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Licensee agrees to review children schedules to ensure she maintains capacities at all times. Licensee will terminate families if needed to ensure that there are no more than four (14) chidlren present with no more than three (3) infants at once.
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Document reviews of attendance registers for the month of November 2022 reveal that Licensee cared for more than fourteen (14) at once during 11/2/22 and 11/10/22. This poses an immediate risk to health, safety or personnel rights of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5