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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434413542
Report Date: 04/14/2025
Date Signed: 04/14/2025 01:21:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250211120902
FACILITY NAME:ARRIOLA, DENISEFACILITY NUMBER:
434413542
ADMINISTRATOR:ARRIOLA, DENISEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 313-9406
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:14CENSUS: DATE:
04/14/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Denise ArriolaTIME COMPLETED:
01:10 PM
ALLEGATION(S):
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1. Staff slapped day care child while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Anna Morales met with Licensee Denise Arriola for a scheduled Meeting at the San Jose Regional Office. The purpose of the meeting was to deliver the investigation finding of the above allegation.

LPA Morales interviewed Licensee on 2/19/25. She stated that she had left Staff(S1) in charge while she tended to an personal emergency in January 2025. She stated that during this time she had received multiple telephone calls from parent(s) informing her that they had concerns with Staff(S1). The Licensee stated that one of the parents stated that S1 had hit his/her on the face. Licensee stated that she contacted S1 to inform of the parents concerns, and of the allegation. Licensee stated that she terminated her employment. Licensee stated that she had never seen S1 hit or slap any of the children during her employment.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250211120902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ARRIOLA, DENISE
FACILITY NUMBER: 434413542
VISIT DATE: 04/14/2025
NARRATIVE
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On 3/20/25 and on 4/3/25, LPA Morales interviewed two parents. Parent(P1) stated that their were concerns with the care that Staff (S1) was providing, however, her/his children did not state that Staff(S1) had slapped them. Parent(P1)did inform the concerns to the Licensee. Parent(P2), stated that on occasions her/his child would cry at drop off when Staff One(S1) was the only staff present, but did not express that Staff(S1)had slapped her/him.

On 3/3/25, LPA received confirmation from the Morgan Hill Police Record's department that they don't have any records, or calls on file regarding alleged physical abuse to the children in care.

On 3/13/25, 3/20/25 and on 3/25/25, LPA telephoned Staff(S1) for an interview, however, they were unsuccessful.

Based on the interviews conducted with staff and record reviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the above allegation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interviewed was conducted with Denise Arriola.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2