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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434415601
Report Date: 07/01/2026
Date Signed: 07/01/2026 05:38:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2026 and conducted by Evaluator Jennifer Beehler
COMPLAINT CONTROL NUMBER: 07-CC-20260410112815
FACILITY NAME:PEPPERTREE SCHOOLS RANCH HOUSEFACILITY NUMBER:
434415601
ADMINISTRATOR:DANNA D MATTHEW OSBORNFACILITY TYPE:
850
ADDRESS:14969 LOS GATOS ALMADEN ROADTELEPHONE:
(408) 626-9200
CITY:LOS GATOSSTATE: CAZIP CODE:
95032
CAPACITY:24CENSUS: 13DATE:
07/01/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Valena Magallanes - Facility RepresentativeTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff mishandled a daycare child.
INVESTIGATION FINDINGS:
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On 07/01/2026, Licensing Program Analyst (LPA) Jennifer “Jen” Beehler conducted an unannounced Complaint Investigation. Upon arrival, LPA was provided access to the Facility Representative. LPA provided the reason for the visit, conducted a tour of the facility and collected the census.

There were 13 preschool children and five (5) staff (3-Teachers/ 1 – Aide/ 1 – Director) present which is compliant with ratio and capacity requirements.

This agency has investigated the complaint alleging: Staff mishandled day care child. LPA conducted unannounced inspections, record reviews and interviews. It was revealed on 04/07/2026, Child #1 (C1) was not listening to staff. Staff #1 (S1) grabbed C1 and forced C1 down to the ground, crossed C1’s arms across C1’s body. S1 restrained C1 while C1 cried out to be released.

Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20260410112815
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: PEPPERTREE SCHOOLS RANCH HOUSE
FACILITY NUMBER: 434415601
VISIT DATE: 07/01/2026
NARRATIVE
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Based on the evidence gathered throughout this investigation through confidential interviews, relevant documentation and LPA’s observations, the preponderance of evidence standard has been met. Therefore, the above allegation is SUBSTANTIATED.

As a result of this investigation, one (1) Type A Deficiency is cited. Exit interview conducted with the Facility Representative. Report was reviewed and provided to the Facility Representative Valena Magallanes, along with appeal rights.

LPA Jennifer Beehler informed Facility Representative, Valena Magallanes, that this report dated 07/01/2026 documents one (1) Type A citations which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Jennifer Beehler informed the Facility Representative, Valena Magallanes. to provide a copy of this licensing report dated 07/01/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

LPA provided the LIC9224 with today's date.


A NOTICE OF SITE VISIT WAS GIVEN AND MUST REMAIN POSTED FOR 30 DAYS.
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20260410112815
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: PEPPERTREE SCHOOLS RANCH HOUSE
FACILITY NUMBER: 434415601
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/06/2026
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a)(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement has not been met as evidenced by:
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The Director is to provided the Department with a written plan, by POC due date, that will provide the training materials along with specific courses that the Director will take regarding de-escalation and re-direction of children. Director to provide proof that training courses have been completed.
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Staff #1 (S1) grabbed C1 and forced C1 down to the ground, crossed C1’s arms across C1’s body. S1 restrained C1. This poses an immediate risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
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