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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417164
Report Date: 07/24/2026
Date Signed: 07/24/2026 01:22:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2026 and conducted by Evaluator Pedro Jesus Gutierrez
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260427133338
FACILITY NAME:HAPPY HEARTS PRESCHOOLFACILITY NUMBER:
434417164
ADMINISTRATOR:ANA CORIA AVILAFACILITY TYPE:
860
ADDRESS:8985 MONTEREY ROADTELEPHONE:
(408) 847-8494
CITY:GILROYSTATE: CAZIP CODE:
95020
CAPACITY:116CENSUS: 34DATE:
07/24/2026
UNANNOUNCEDTIME BEGAN:
12:46 PM
MET WITH:Nikitha KandukuriTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Staff yells at day care children.
Staff handles day care children in an inappropriate manner.
Staff forces day care children to sit for long periods of time.
Staff does not provide adequate meal service to day care children.
INVESTIGATION FINDINGS:
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On 07/24/2026, Licensing Program Analysts (LPA) Pedro Gutierrez conducted a visit to deliver findings. LPA met with Licensee Nikitha and explained the reason for today’s visit. LPA toured the indoor and outdoor areas of the facility. Present were Licensee Nikitha, seven staff, and 34 daycare children - seven school-age children, 21 preschool-age children, and six infants.

Information provided by the Reporting Party (RP) alleges that staff yells at day care children, staff handles day care children in an inappropriate manner, staff forces day care children to sit for long periods of time, and staff does not provide adequate meal service to day care children.

During the investigation, LPA conducted observations and interviewed the reporting party, director, staff, parents, and other involved parties, and reviewed facility and pertinent records. Based on LPA’s investigation, there was not enough evidence to prove or disprove the allegation as documentation reviewed and statements from multiple parties were inconsistent and did not support the above allegations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Pedro Jesus Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260427133338
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HAPPY HEARTS PRESCHOOL
FACILITY NUMBER: 434417164
VISIT DATE: 07/24/2026
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited during visit.

Exit interview was conducted and the report was reviewed with the Licensee Nikitha. Appeal rights was handed to the licensee.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Pedro Jesus Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2