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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417196
Report Date: 07/20/2026
Date Signed: 07/20/2026 10:29:35 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Linke Huang
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260515130229
FACILITY NAME:KIDANGO ARBUCKLEFACILITY NUMBER:
434417196
ADMINISTRATOR:VANESSA PAIZFACILITY TYPE:
860
ADDRESS:1910 CINDERELLA LANETELEPHONE:
(408) 905-8985
CITY:SAN JOSESTATE: CAZIP CODE:
95116
CAPACITY:60CENSUS: 0DATE:
07/20/2026
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Irma Pareja ReinaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not maintain the facility free of pests, resulting in the child sustaining bites
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kate Huang met with the center’s representative, Regional Director Irma Pareja Reina, at the San Jose Regional Office today. The center has been permanently closed since 07/09/2026.

On 05/15/2026, LPA conducted an initial complaint investigation, toured the facility, interviewed six staff members, and reviewed photos showing multiple children with suspected flea bites. All staff interviewed acknowledged that both children and staff had received flea bites.

On 06/30/2026, the Department received a co-complaint with video evidence indicating that children continued to receive bites and that the issue had not been resolved.



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20260515130229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KIDANGO ARBUCKLE
FACILITY NUMBER: 434417196
VISIT DATE: 07/20/2026
NARRATIVE
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LPA interviewed the Regional Director on 06/23/2026 and 07/08/2026. The Regional Director stated that the pest issue was first identified in the playground during the week of April 27, 2026. Although pest control treatments were conducted on May 19 and June 17, 2026, the flea problem remained ongoing. On July 2, the pest control vendor notified the center that fleas were still present on campus and that additional treatment was required. The center continued to have children in care until its last day of operation, 07/08/2026. LPA also reviewed documentation showing proof of the two pest control treatment services.

Based on the evidence gathered, the preponderance of evidence standard has been met and therefore the above allegation is Substantiated.

One TYPE B deficiency was cited today with civil penalty as a result of the investigation. The report was reviewed and discussed with the facility representative, Irma Pareja Reina. Appeal rights were provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20260515130229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: KIDANGO ARBUCKLE
FACILITY NUMBER: 434417196
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/24/2026
Section Cited
CCR
101238(a)(1)
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101238 (a) The child care center shall be clean, safe, ... at all times to ensure the safety and well-being of children, employees ... (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents.

This requirement was not met as evidenced by:
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Licensee to provide a plan of correction by the POC due date.
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Based on interview and records review, the licensee did not comply with the section cited above because starting in April, the center had an ongoing pest issue, resulting in children consistently receiving bites, and the issue was not resolved until the last day of operation, which posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3