440709992-9-16-2026-07-CC-GKUN-DYGLJF-20261002084753

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 440709992
Report Date: 09/16/2026
Date Signed: 09/16/2026 10:29:55 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2026 and conducted by Evaluator Darnella Barnes

COMPLAINT CONTROL NUMBER: 07-CC-20260807091713

FACILITY NAME:	BUENA VISTA CHILDREN'S CENTER		FACILITY NUMBER:	440709992
ADMINISTRATOR:	CLAUDIA SOLANO		FACILITY TYPE:	850
ADDRESS:	113 TIERRA ALTA DR. #201&#203		TELEPHONE:	(831) 728-6428
CITY:	WATSONVILLE	STATE: CA	ZIP CODE:	95076
CAPACITY:	66	CENSUS: 11	DATE:	09/16/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Lisa Sandoval		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff engaged in a verbal confrontation with a parent in the presence of children
Children’s nap time was interrupted
Staff did not notify the parent of the child’s knee incidents

INVESTIGATION FINDINGS:

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On September 16, 2026, LIcensing Program Analysts (LPAs) Darnella Aulani and Sara Mulugeta conducted an unannounced complaint investigation to deliver the investigation findings. The purpose of the visit was explained to Director Lisa Sandoval who granted access to the facility.

Present during the inspection were the Director, Program Coordinator Linda Orosco, 4 teachers and 11 children. LPAs toured the interior and exterior of the facility and observed staff providing care and supervision to the children.

Allegation 1: Staff engaged in a verbal confrontation with a parent in the presence of children.

It was alleged that staff engaged in a verbal confrontation with a parent in the presence of children.

-----CONTINUED NEXT PAGE ------

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Darnella Barnes
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 07-CC-20260807091713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: BUENA VISTA CHILDREN'S CENTER	FACILITY NUMBER: 440709992
	VISIT DATE: 09/16/2026

NARRATIVE

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A conversation was held with Staff 1(S1) and the parent (P1) involved. Staff (S2-S3) were present during the interaction and both denied witnessing S1 verbally confronting the parent at any time.

P1 could not name any children who were said to be present.

Allegation 2: Children's nap time was interrupted

It was alleged that children's nap time was interrupted. It was alleged that a teacher took 2 children(C1-C2) out of nap time to be interviewed by LPAs. Staff S1 and S4 were the two teachers in the room during nap time. Staff who were interviewed denied waking up children for the LPAs interview.

During LPAs interview with children, C1 denied the allegation . C1 stated that C1 and peers "wake up all together."

Parents interviewed reported no concerns regarding nap time or any interruptions.

Allegation 3: Staff did not notify the parent of their child's knee scratch incidents

It was alleged that staff did not notify a parent of two knee scratch incidents involving C1. LPAs reviewed the child's file and confirmed that written documentation was completed for both dates. On the first date, C1 showed the parent the knee scratch during pick up in the presence of S1, and the parent did not ask any questions. On the second date, S1 informed the parent of the scratch during pick up.

The facility's policy requires immediate notification only for major injuries. Notification for minor injuries is provided at the end of the day or during pick up.

Parents interviewed reported no concerns regarding injury notification.

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SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Darnella Barnes
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260807091713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: BUENA VISTA CHILDREN'S CENTER	FACILITY NUMBER: 440709992
	VISIT DATE: 09/16/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Appeals right provided. Report was reviewed with Director Lisa Sandovol. ----END OF REPORT----

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Darnella Barnes
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026

LIC9099 (FAS) - (06/04)

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