444408744-7-27-2026-07-CC-GKUN-DWH7E3-20260730213517

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 444408744
Report Date: 07/27/2026
Date Signed: 07/27/2026 01:28:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Syeda Bahar

COMPLAINT CONTROL NUMBER: 07-CC-20260601110358

FACILITY NAME:	HAPPY DAYS CHILDREN'S LEARNING CENTER		FACILITY NUMBER:	444408744
ADMINISTRATOR:	ANDREA MARC		FACILITY TYPE:	850
ADDRESS:	191B HARVEY WEST BOULEVARD		TELEPHONE:	(831) 469-9358
CITY:	SANTA CRUZ	STATE: CA	ZIP CODE:	95060
CAPACITY:	69	CENSUS: 36	DATE:	07/27/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	ANDREA MARC		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff use inappropriate punishment towards daycare child.
Staff force daycare children to nap.
Staff force daycare children to lay on their stomachs.

INVESTIGATION FINDINGS:

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On 07/27/2026, Licensing Program Analyst (LPA), Syeda Bahar conducted an unannounced complaint investigation at the facility to deliver the findings. LPA met with the Director, Andrea Marc, and explained the purpose of today's visit. During today’s inspection, LPA toured the indoor and outdoor areas of the facility and a census was taken.

It was alleged that, staff use inappropriate punishment towards daycare child, staff force daycare children to nap, and staff force daycare children to lay on their stomachs.

Over the course of this investigation, LPA interviewed staff, parents, children, reviewed the records, obtained copies of facility roster, personnel report and other relevant documents.

[Continue to page 2]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Syeda Bahar
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 07-CC-20260601110358

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: HAPPY DAYS CHILDREN'S LEARNING CENTER	FACILITY NUMBER: 444408744
	VISIT DATE: 07/27/2026

NARRATIVE

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[Page 2]

According to staff interviews, staff reported that the center follows consistent nap-time routines in which children clean up after lunch, wash hands, receive diaper checks or use the bathroom, remove shoes, and lie on individual cots. Staff described offering comfort through gentle soothing practices such as patting backs, rubbing heads, or tucking blankets as needed. Children may choose their sleep positions, and quiet activities may be provided for children who do not fall asleep. Staff stated that they receive ongoing training related to supervision, personal rights, communication, health and safety, and classroom procedures. Staff denied forcing children to sleep, forcing specific sleep positions, or withholding comfort items (toys) as punishment. Practices were described as supportive and based on individual needs and preferences.

According to parents’ interviews, parents reported positive communication with the program and stated their children look comfortable with nap routines. Parents described nap-time as calm and relaxing, with lowered lights, soft music, and availability of personal blankets or comfort items brought from home. Parents stated their children have never reported being forced to sleep, held in specific positions, or prevented from using comfort items. Children who do not sleep may rest quietly or may look at a book, depending on classroom routines.

Based on interviews conducted, evidence gathered and records reviewed, at this time, it is concluded that although the allegations listed on previous page (page 1), may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

No deficiencies were cited during today’s investigation. Appeal rights were provided.

Exit interview was conducted, and the report was reviewed with Director, Andrea Marc.

A Notice of Site Visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Syeda Bahar
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026

LIC9099 (FAS) - (06/04)

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