<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407799
Report Date: 09/02/2026
Date Signed: 09/02/2026 10:07:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260529153402
FACILITY NAME:E CENTER HS PGMS - BIRD STREETFACILITY NUMBER:
045407799
ADMINISTRATOR:MENDENHALL,FRANCINEFACILITY TYPE:
850
ADDRESS:1421 BIRD STREETTELEPHONE:
(530) 712-2030
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:95CENSUS: 54DATE:
09/02/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Francine Mendenhall, DirectorTIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff makes inappropriate comments to daycare child in presence of other daycare children.
Staff disregard daycare child’s request for bathroom usage.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/2/26 @ 8:50am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with director Francine Mendenhall. It was alleged that staff makes inappropriate comments to daycare child in presence of other daycare children and staff disregard daycare child’s request to use the bathroom.

On 6/3/26 @ 9:33am LPA Laird conducted an interview with director Francine Mendenhall. Francine stated she did not know of any incidents involving staff making inappropriate comments to children or staff disregarding daycare children's requests to use the bathroom.

continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20260529153402
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: E CENTER HS PGMS - BIRD STREET
FACILITY NUMBER: 045407799
VISIT DATE: 09/02/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 6/3/26 LPA Laird conducted interviews with 3 staff (S1-S3). All staff interviewed stated they had no knowledge of the allegations. All staff interviewed stated they had never observed staff make inappropriate comments in the presence of daycare children. All staff stated they take children to the restroom whenever they ask to go. All staff stated the bathroom is outside of the classroom. Staff stated sometimes children have to wait until a teacher comes to take them to the restroom so they can stay within ratio.

On 8/19/26 and 8/25/26 LPA Laird conducted interviews with 3 witnesses (W1-W3). Of those interviewed, two witnesses stated they had knowledge of the allegations. Two witnesses stated they had heard staff make inappropriate comments in the presence of daycare children. Both witnesses stated they were not sure if the other children had heard the comments and no children appeared upset by the comments made. Two witnesses stated they had observed staff make children wait to use the restroom resulting in the children having accidents. All witnesses stated the bathroom is outside of the classroom and staff will make children wait until another teacher is available to take them to the bathroom. All witnesses denied hearing staff yell at children.

On 9/2/26 LPA Laird conducted interviews with 2 children (C1-C2). Both children stated they liked their school. One child stated they use the "potty" and go to the bathroom.

On 9/2/26 LPA Laird observed the classroom. LPA Laird observed staff interacting with children in a positive manner. LPA Laird did not observe staff speaking inappropriately towards children. LPA Laird observed children actively participating in play with both peers and teachers.

Based on interviews and observations, LPA Laird determined there is insufficient evidence at this time to determine whether or not the allegations occurred.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with director, Francine Mendenhall. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2