<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045407858
Report Date: 09/29/2026
Date Signed: 09/29/2026 04:02:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260622140045
FACILITY NAME:A BRIGHT STARR PRESCHOOL & DAYCAREFACILITY NUMBER:
045407858
ADMINISTRATOR:GENTLES, STARR LFACILITY TYPE:
850
ADDRESS:1276 FEATHER RIVER BLVDTELEPHONE:
(530) 533-7160
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:60CENSUS: DATE:
09/29/2026
UNANNOUNCEDTIME BEGAN:
01:31 PM
MET WITH:Starr Gentles, Owner/DirectorTIME COMPLETED:
04:16 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled daycare child in a rough manner resulting in bruises
Staff restrained a child in care
Staff spoke inappropriately to children in care
School age children are being commingled with preschool age children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/29/26 @ 1:31pm, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee Starr Gentles. It was alleged that a staff handled daycare child in a rough manner resulting in bruises, staff restrained a child in care, staff spoke inappropriately to children in care and school age children are being commingled with preschool age children.

On 6/30/26 LPA Dutra conducted an interview with owner/director Starr Gentles. Starr denied the allegations. Starr stated that staff do not handle children in a rough manner, staff do not restrain children or speak inappropriately to children. Director stated that children are only commingled during breakfast and in passing on the playground.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20260622140045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE
FACILITY NUMBER: 045407858
VISIT DATE: 09/29/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 6/30/26, 9/24/26 and 9/28/26 LPA Dutra and LPA Laird conducted interviews with 14 witnesses (W1-W14). Of those interviewed, 6 witnesses had observed S1 being rough with children in care. None of those interviewed stated they had seen children sustain bruises from staff handling children roughly. 5 witnesses stated they had observed S1 restrain children in care. 5 witnesses stated they had observed S1 restrain a child in a chair while sitting at a table and 2 witnesses stated they had observed S1 place their leg on children to keep children on their mats during nap time. 7 witnesses had observed S1 yelling at children in care in a way that made them uncomfortable, and 6 witnesses stated they have observed staff commingling preschool children with school age children during day care hours.

Based on interviews conducted, LPA Laird determined there is sufficient evidence to suggest the allegations occurred.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Erica Laird informed Starr Gentles that this report dated 9/29/26 documents 3 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Erica Laird informed Starr Gentles to provide a copy of this licensing report dated 9/29/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20260622140045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE
FACILITY NUMBER: 045407858
VISIT DATE: 09/29/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Exit interview conducted and report was reviewed with director, Starr Gentles. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20260622140045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE
FACILITY NUMBER: 045407858
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/30/2026
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
This requirement was not met as evidence by:
1
2
3
4
5
6
7
Licensee to submit signed LIC9224's to CCL by 9/30/26.
Licensee to conduct in-depth personal rights training with all staff. Training agenda and attendance sheet shall be submitted to CCL by 10/30/26.
[email protected]
8
9
10
11
12
13
14
Based on interviews, the licensee did not comply with the section cited above, which poses an immediate safety or personal rights risk to children in care.
8
9
10
11
12
13
14
Type A
09/30/2026
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
(a) The licensee shall ensure that each child is accorded the following personal rights(1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidence by:
1
2
3
4
5
6
7
Licensee to submit signed LIC9224's to CCL by 9/30/26.
Licensee to conduct in-depth personal rights training with all staff. Training agenda and attendance sheet shall be submitted to CCL by 10/30/26.
[email protected]

[email protected]
8
9
10
11
12
13
14
Based on interviews, the licensee did not comply with the section cited above, which poses an immediate safety or personal rights risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20260622140045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: A BRIGHT STARR PRESCHOOL & DAYCARE
FACILITY NUMBER: 045407858
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/30/2026
Section Cited
CCR
101223(a)(7)
1
2
3
4
5
6
7
(a) The licensee shall ensure that each child is accorded the following personal rights:
(7) Not to be placed in any restraining device.
1
2
3
4
5
6
7
Licensee to submit signed LIC9224's to CCL by 9/30/26.
Licensee to conduct in-depth personal rights training with all staff. Training agenda and attendance sheet shall be submitted to CCL by 10/30/26.
[email protected]
8
9
10
11
12
13
14
Based on interviews, the licensee did not comply with the section cited above, which poses an immediate safety or personal rights risk to children in care.
8
9
10
11
12
13
14
Type B
10/16/2026
Section Cited
CCR
101538.3(b)
1
2
3
4
5
6
7
(b) In combination programs, indoor activity space provided for school-age child care center children shall be physically separated from space provided for infant care and child care center children. This requirement was not met as evidence by:
1
2
3
4
5
6
7
Licensee to submit a waiver request to commingle age groups when ratios are low. Licensee shall read regulations pertaining to school age children indoor activity space. A waiver request or statement of understanding shall be sent to CCL by 10/16/26.
[email protected]
8
9
10
11
12
13
14
Based on interviews, the licensee did not comply with the section cited above, which poses a potential health, safety, or personal rights risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5