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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483005287
Report Date: 11/19/2024
Date Signed: 11/19/2024 10:31:51 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2024 and conducted by Evaluator Elpidia Hernandez Torres
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240820135534
FACILITY NAME:STENZ, PAULA FAMILY CHILD CARE HOMEFACILITY NUMBER:
483005287
ADMINISTRATOR:STENZ, PAULAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 469-9100
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:14CENSUS: 0DATE:
11/19/2024
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Licensee Paula StenzTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Provider left daycare children unattended for a period of time
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Elpidia Hernandez Torres made an unannounced subsequent Complaint Investigation visit and met with Licensee (LS), Paula Stenz, for the purpose of delivering finding for the above allegation. LPA Augustin previously met with LS on 08/28/24 to initiate the investigation by discussing the purpose of the visit, interviewed LS, obtained a facility roster, and made observations. It is alleged that the provider left daycare children unattended for a period of time. The report noted LS left the daycare children in the care of a minor for an unspecified time frame.

LPA, Augustin interviewed LS and two staff (S1 & S2), and five parents (P1-P5) starting from 08/28/24 through 11/08/24. It is noted that during LPA’s visit on 08/28/24, the children were napping in the playroom and were unavailable to interview. Additionally, on 09/19/24, there were zero children in care and LS confirmed the facility was no longer in operation as of 09/13/24. LS denied claims about leaving children unattended and LS stated, there was always a staff present with the children; and LS never left any minor(s) alone to supervise the children. According to LS, she had adequate qualified staff to supervise the children and LS left the children alone with staff for a brief period to perform task(s) at the facility that were related to the daycare.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20240820135534
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: STENZ, PAULA FAMILY CHILD CARE HOME
FACILITY NUMBER: 483005287
VISIT DATE: 11/19/2024
NARRATIVE
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S1-S2 confirmed they did not work with each other, and each staff worked individual shift with LS. S1-S2 reported they never saw any child(ren) left without staff supervision or any child left in the care of a minor; and they felt the facility had adequate staff to supervise the children. Based on S1-S2’s knowledge, the children were grouped and transitioned together, and LS hired other staff including minor(s) to work with the children, however; S1-S2 never met or worked with those staff; and in their absence(s), they were uncertain if any child(ren) was/were ever left unsupervised.

The statements provided by P1-P4 did not report any concern(s) related to lack/absence of supervision, and parents reported they never saw any child(ren) left unattended and never saw the children in the care of only a minor(s). When parents dropped off/ picked up their child(ren), staff were present, and parents waited outside the door and did not enter the facility; and they were uncertain of the activities taking place inside the facility; and had no knowledge if child(ren) were left without staff supervision. Although multiple parents did not report any concerns related to the allegation, P1 & P3 expressed the facility was inadequately staff. P1 felt LS misled parents on how many staff she had available, while P3 conveyed the lack of staffing caused LS to be overwhelmed, resulting in the quality-of-care deteriorating and felt the children were left alone longer than they should have been. During LPA’s visit to the facility, LS was present and engaged in providing care and supervision to the children. LPA did not witness any incident(s) of child elopement or lack/absence of supervision.

Based on this investigation, there is not a preponderance of evidence to show LS left daycare children unattended, and therefore, the allegation is unsubstantiated. Exit interview conducted, and report was reviewed with the Licensee, Paula Stenz. A notice of site visit was given and must remain posted for 30 days. There were no California Code of Regulations, Title 22, Division 12, Chapter 1, Article 06 violation(s) cited during this visit. Appeal Rights were provided.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Elpidia Hernandez Torres
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2