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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483008401
Report Date: 08/05/2026
Date Signed: 08/05/2026 02:29:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Emily Curiel
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260403110109
FACILITY NAME:MILLENNIUM CHILD DEVELOPMENT CENTER - P/SFACILITY NUMBER:
483008401
ADMINISTRATOR:LISA ERLANDSSON-WARDFACILITY TYPE:
850
ADDRESS:3442 BROWNS VALLEY RD, #100TELEPHONE:
(707) 452-0113
CITY:VACAVILLESTATE: CAZIP CODE:
95688
CAPACITY:81CENSUS: 67DATE:
08/05/2026
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Deborah LiggettTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Staff did not report injuries to parents
Staff are not adequately supervising day care children
INVESTIGATION FINDINGS:
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On 8/5/26 at 10:10 AM , Licensing Program Analyst (LPA) Emily Curiel conducted an unannounced complaint inspection and met with assistant director Debora Liggett. It was alleged that staff did not report injuries to parents and staff are not adequately supervising daycare children, specifically that staff were unable to explain an injuries a child obtained while in the facility’s care and supervision.


The Director Lisa Erlandsson-Ward was interviewed on 4/9/26 at 2:18pm. Erlandsson-Ward stated that to their knowledge parents are being notified about injuries and that they do not recall an incident where a teacher could not explain how a child was injured while the child was in their care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20260403110109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: MILLENNIUM CHILD DEVELOPMENT CENTER - P/S
FACILITY NUMBER: 483008401
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/07/2026
Section Cited
CCR
101226(a)(2)
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Minor cuts, scratches and bites from other children requiring assessment and/or administration of first aid by staff, the licensee shall document the injury in the child's record.
This requirement was not met by:
Documentation missing from C1's file
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Facility representative will train all staff to fill out incident reports to meet the requirement of CCR 101226(a)(2). A signed acknowegement of training can be emailed to LPA Curiel at: [email protected]
Type B
09/07/2026
Section Cited
CCR
101152(3)(F)
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Care and Supervision" means any one or more of the following activities provided by a person or child care center to meet the needs of children in care:
(F) Supervision of children's schedules and activities for the protection of children.

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Facility representative will train all staff on constant supervision. A signed acknowegement of training can be emailed to LPA Curiel at: [email protected]
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This requirement was not met as evidenced by:
Based on interviews, one child (C1) obtained injuries while in care that staff could not explain.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20260403110109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: MILLENNIUM CHILD DEVELOPMENT CENTER - P/S
FACILITY NUMBER: 483008401
VISIT DATE: 08/05/2026
NARRATIVE
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Five staff (S1-S5) were interviewed on 4/9/26 and 7/21/26. S1, S3, S4, and S5 stated that when a child is injured at the facility the staff communicates with parents and writes an incident report. S2 stated that staff notify parents of injuries via text message. Regarding the allegation “staff are not adequately supervising day care children”. S1 stated that the classrooms operate at a higher staff to child ratio than is required by state licensing. S3 and S4 stated that sometimes children are out of sight and there are instances when children got hurt are it was missed by staff. S5 stated children are constantly monitored and that there are enough teachers to adequately supervise the children.

Five parents (P1-P5) were interviewed on 7/17/26 and 7/22/26. P1 stated that there were instances when their child was hurt and staff did not notice. P1 stated that they were told by the director Lisa Erlandsson-Ward that the facility is understaffed, and staff cannot see everything that happens in the classroom. P2, P3 and P5 stated that they are notified when their children get hurt and do not have concerns about staff supervising children. P4 stated that their child (C1) has come home from the facility with injuries and when they have asked staff, staff could not provide information on what happened. Additionally, they were not given an incident report for multiple incidents.

On 8/5/26 Lisa Erlandsson-Ward was not available to comment regarding the allegation from P1. In response to the allegation that Erlandsson-Ward said facility is understaffed and staff cannot see everything that happens, Assistant Director Debora Liggett stated that the facility is not understaffed and staff is up and moving around constantly to supervise children.

LPA Curiel observed completed incident reports in the files of eleven children on 7/21/26 during annual inspection. Incident reports reviewed had a description of what happened, action taken by staff , the location, what time it occurred and who witnessed the event. LPA observed incident reports signed by teachers, staff and the director.

On 8/5/26 LPA Curiel reviewed one child’s (C1) file to check for documentation of four separate incidents when C1 was allegedly injured while in care . LPA Curiel did not find documentation for three of the four alleged injuries.

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20260403110109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: MILLENNIUM CHILD DEVELOPMENT CENTER - P/S
FACILITY NUMBER: 483008401
VISIT DATE: 08/05/2026
NARRATIVE
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 Admission agreement, handbook and bite policy was provided by the facility and reviewed.

During the investigation the LPA determined that based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

This report was reviewed and discussed with the assistant director Debora Liggett. Appeal rights were provided. A notice of site visit was provided and must remain posted for 30 days.

SUPERVISORS NAME: Patricia Pacheco
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4