483008401-8-18-2026-13-CC-MAVS-DX5QYX-20260820123552

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 483008401
Report Date: 08/18/2026
Date Signed: 08/18/2026 12:17:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Laura Chavez

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20260403110109

FACILITY NAME:	MILLENNIUM CHILD DEVELOPMENT CENTER - P/S		FACILITY NUMBER:	483008401
ADMINISTRATOR:	LISA ERLANDSSON-WARD		FACILITY TYPE:	850
ADDRESS:	3442 BROWNS VALLEY RD, #100		TELEPHONE:	(707) 452-0113
CITY:	VACAVILLE	STATE: CA	ZIP CODE:	95688
CAPACITY:	81	CENSUS: 36	DATE:	08/18/2026
		UNANNOUNCED	TIME BEGAN:	10:25 AM
MET WITH:	Lisa Erlandsson-Ward		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Staff did not report injuries to parents.

Staff are not adequately supervising day care children.

INVESTIGATION FINDINGS:

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On 8/18/2026, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced complaint inspection to the facility. This report was amended and provided to the Director Lisa Erlandsson-Ward.

On 8/5/2026 at 10:10 am, Licensing Program Analyst (LPA) Emily Curiel conducted an unannounced complaint inspection to deliver complaint findings. LPA met with Assistant Director Debora Liggett. It was alleged that staff did not report injuries to parents and that staff are not adequately supervising day care children, specifically that staff were not able to explain injuries that a child obtained and that the facility staff did not provide adequate supervision to prevent injuries from occurring.

The Director Lisa Erlandsson-Ward was interviewed on 4/9/2026 at 2:18pm and denied the allegations. Director Erlandsson-Ward stated that the facility staff always report any type of injury to the children’s parents when they occur and that staff maintain supervision of children in care at all times.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20260403110109

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: MILLENNIUM CHILD DEVELOPMENT CENTER - P/S	FACILITY NUMBER: 483008401
	VISIT DATE: 08/18/2026

NARRATIVE

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Five staff (S1-S5) were interviewed on 4/9/2026, 7/21/2026 and 8/5/2026. Staff stated that when a child is injured at the facility, the staff communicates with parents/authorized representatives via written report, ProCare (text messaging system) or verbally when the child is picked up. During staff interviews, all staff stated that children are constantly supervised, that staff will walk around the facility to ensure that they can monitor children during various activities at all times and that there are always staff to ensure that ratios are met.

Five parents (P1-P5) were interviewed on 7/17/2026 and 7/22/2026. All five parents interviewed stated that if their children were hurt while in care, they were always notified by the facility via a report. One parent interviewed stated that there appears to be too many children for staff to supervise but did not indicate how many children or staff are present. Four of the five parents interviewed stated that they had no concerns about the amount of supervision provided to children in care.

On 7/21/2026, LPA Curiel reviewed eleven children’s records and observed completed injury reports in the files which included a description of what happened, actions taken by staff, where the incident happened, what time it occurred and who witnessed the event. LPA observed incident reports signed by teachers, staff and the director. Admission agreement, handbook and bite policy were provided by the facility and reviewed. During inspections conducted on 4/9/2026, 7/21/2026 and 8/5/2026, LPA observed staff adequately providing supervision to children in care and operating within their licensed capacity and ratio requirements.

Based on the evidence obtained from interviews, records review, and observations, it could not be determined that injuries sustained by children in care were not reported to the children’s parents/authorized representatives or that staff were not adequately supervising children. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.

An exit interview was conducted, and the report was reviewed with the Director Lisa Erlandsson-Ward. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026

LIC9099 (FAS) - (06/04)

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