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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010111
Report Date: 04/26/2023
Date Signed: 04/26/2023 12:21:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2023 and conducted by Evaluator Melchisedeck Augustin
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230201142308
FACILITY NAME:REED, TAMARA FCCHFACILITY NUMBER:
483010111
ADMINISTRATOR:TAMARA REEDFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 314-9024
CITY:VALLEJOSTATE: CAZIP CODE:
94591
CAPACITY:14CENSUS: 2DATE:
04/26/2023
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Tamara Reed - Licensee TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee retaliated against a parent
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Melchisedeck Augustin made a subsequent complaint-investigation visit and met with Licensee, Tamara Reed (LS) for the purpose of delivering finding for the above allegation. LPA previously met with LS on 02/09/23 to discuss the purpose of the visit and to initiate the investigation. It was alleged that the Licensee retaliated against a parent. The report noted LS and adult (A1) agreed to new terms and conditions in the contract, however; after an unrelated issue was raised, LS terminated C1’s contract because LS did not want to provide care to children after 7:00pm due to other personal reason(s).

LPA, Augustin interviewed LS, and A1 from 02/01/23 through 02/09/23. Although LS denied claims of retaliation, LS validated that the facility’s current daily operating hours were from 2:00pm to 12:30am, and there was a total of 16 children enrolled in care including children that attended care after 7:00pm. LS did claim that due to personal reasons, she did not want to work past 7:00pm and thought about adjusting her operating hours, but LS did not modify her operating hours and continued with the same operating hours as usual. (Continue to LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20230201142308
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: REED, TAMARA FCCH
FACILITY NUMBER: 483010111
VISIT DATE: 04/26/2023
NARRATIVE
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Furthermore, LS confirmed she had already accepted the weekly tuition payment from A1 to continue care to C1, and LS agreed to accommodate a change in C1’s schedule following a text that A1 sent on 01/27/23, requesting to change the evening schedule to early morning start to drop off at school. The new terms were due to take effect at the end of February 2023, however; on 02/01/23, following a prior complaint raised to the local licensing agency, LS sent A1 a text to notify of the termination of C1’s contract.

According to A1’s statement, LS sent a text to remind A1 to pay the weekly tuition on 01/29/23 to cover the services provided for the week, and on that same day, A1 paid the tuition which LS accepted. A1 subsequently made a request to change C1’s schedule in which A1 & LS agreed to the terms with a contingency of a tuition increase. LS never told A1 that she did not agree to the new terms, or that she could not provide care after 7:00pm. Instead, A1 received a text stating that C1’s contract was terminated.

Based on the information gathered during this investigation, the preponderance of evidence standard has been met and therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, Division & Chapter number 1, Article 06, are being cited on the attached LIC 9099D. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the licensee, Tamara Reed. Appeal Rights were provided.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20230201142308
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: REED, TAMARA FCCH
FACILITY NUMBER: 483010111
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/26/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/06/2023
Section Cited
CCR
102419(a)(5)
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To complain to the local licensing office and inspect the family child care home without discrimination or retaliation in accordance with Health and Safety Code Section 1596.857.

This requirement is not met as evidenced by: Based on the information gathered during this investigation which revealed that the Licensee
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Licensee stated she would produce a written statement detailing how she intends to comply with CCR 102419(a)(5). Licensee stated she would submit her POC to the Department by 05/06/23 via mail, email or fax.
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terminated a child's contract in retaliation. This posed a potential health, safety and/or personal rights risk to children in care.
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Email: [email protected]
Fax: 707-588-5099
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Melchisedeck Augustin
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3