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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 483010479
Report Date: 07/16/2026
Date Signed: 07/16/2026 02:14:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Jessica Gaumann
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260428115608
FACILITY NAME:ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTERFACILITY NUMBER:
483010479
ADMINISTRATOR:DE LOVE, SHARISEFACILITY TYPE:
850
ADDRESS:1038 WASHINGTON STREETTELEPHONE:
(707) 759-2295
CITY:FAIRFIELDSTATE: CAZIP CODE:
94533
CAPACITY:48CENSUS: 22DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
12:12 PM
MET WITH:Janice CraneTIME COMPLETED:
01:13 PM
ALLEGATION(S):
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Staff withholding food from child
Staff did not ensure child's diapering needs were met
Staff locked child alone in office
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jessica Gaumann made an unannounced complaint investigation visit today and met with the Director (D1), Janice Crane for the purpose of delivering findings for the allegations listed above. LPA previously met with D1 on 04/28/26 to open the complaint and on 06/03/26 to further investigate.

During the course of the investigation, LPA conducted interviews, made observations and received documents pertaining to the investigation. From 04/23/26 to 07/10/2026 interviews were conducted with D1, the reporting party (RP), Licensee (L1), staff (S1-S5), parents (P1-P7) and children (C1-C5).


Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20260428115608
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010479
VISIT DATE: 07/16/2026
NARRATIVE
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L1 and D1 denied the allegations. L1, D1 and staff (S1-S5) stated that the center serves children breakfast, lunch and afternoon snack and that food is not withheld from any child for any reason. The only time a child does not eat is when they refuse to eat and staff sits with the child and encourages them to eat. D1 and S1-S5 stated they check children’s diapers at a minimum of every 2 hours. L1, D1 and S1-S5 stated that children are never left alone in the office. Children may be separated from the other children if they are having a tantrum but they are usually not taken to another room. If a child needs extra space to calm down, staff may sit with the child in a separate room or the office until they calm down, but the child is never left without supervision.

Parent interviews (P1-P7) revealed no concerns over staff withholding food from children or their children’s diapering needs being met. P1-P7 stated they had never seen or heard of a child being left alone in the office.

Interviews with children (C1-C5) did not reveal that staff withheld food from them, that their diapering needs were not being met or that they had ever been left alone in the office.

On 04/28/26, LPA observed on the facility’s Brightwheel app that staff log what food the children eat throughout the day.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the Director, Janice Crane. Appeal rights were provided. Notice of site visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Jessica Gaumann
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260428115608

FACILITY NAME:ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTERFACILITY NUMBER:
483010479
ADMINISTRATOR:DE LOVE, SHARISEFACILITY TYPE:
850
ADDRESS:1038 WASHINGTON STREETTELEPHONE:
(707) 759-2295
CITY:FAIRFIELDSTATE:CAZIP CODE:
94533
CAPACITY:48CENSUS: 22DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
12:12 PM
MET WITH:Janice CraneTIME COMPLETED:
01:13 PM
ALLEGATION(S):
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2
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9
Staff spoke to child inappropriately
Staff handled child inappropriately
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jessica Gaumann made an unannounced complaint investigation visit today and met with the Director (D1), Janice Crane for the purpose of delivering findings for the allegations listed above. LPA previously met with D1 on 04/28/26 to open the complaint and on 06/03/26 to further investigate.

During the course of the investigation, LPA conducted interviews, made observations and received documents pertaining to the investigation. From 04/23/26 to 07/10/2026 interviews were conducted with D1, the reporting party (RP), Licensee (L1), staff (S1-S5), parents (P1-P7) and children (C1-C5).

Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20260428115608
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010479
VISIT DATE: 07/16/2026
NARRATIVE
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L1 stated there was an incident that occurred on the playground on 06/03/2026 at 10:26am. L1 stated S2 was observed picking up a child (C8) in an aggressive manner further stating that S2 also spoke to C8 in a way that was not appropriate. In addition, L1 stated S2 no longer works at the facility. Interview with staff (S5) revealed they had observed this incident occur and corroborated L1’s statement. L1 sent the video footage of the incident to LPA on 06/24/26. LPA observed S2 pick up C8 by their underarms and held them at face level.

Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegations are determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the Director, Jance Crane. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20260428115608
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: ALL DAY FUN & PLAY CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 483010479
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/06/2026
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement is not met as evidenced by:
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Director (D1) stated that S2 no longer works at the facility. D1 will conduct a staff training on appropriate ways to speak to children. D1 stated she would submit her training notes and provide proof of staff who attended to the Department by 08/06/26 via email to: [email protected]
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Based on interviews with L1 and S5, S2 spoke to a child inappropriately which poses a potential health, safety or personal rights risk to persons in care.
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Type B
08/06/2026
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement is not met as evidenced by:
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Director (D1) stated that S2 no longer works at the facility. D1 will conduct a staff training on appropriate handling of children. D1 stated she would submit her training notes and provide proof of staff who attended to the Department by 08/06/26 via email to: [email protected]
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Based on interviews with L1 and S5, S2 handled a child inappropriately, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Jessica Gaumann
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5