<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493001831
Report Date: 07/22/2026
Date Signed: 07/22/2026 03:22:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260508135920
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001831
ADMINISTRATOR:DEL CALVO, NICOLEFACILITY TYPE:
850
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:96CENSUS: 43DATE:
07/22/2026
UNANNOUNCEDTIME BEGAN:
02:22 PM
MET WITH:Nicole Del CalvoTIME COMPLETED:
04:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Unqualified staff are supervising children
-Facility did not report unusual incident to the department
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
A follow-up complaint investigation was conducted today by Licensing Program Analyst (LPA) Y. Yang to deliver the findings of the investigation. The complaint alleged that unqualified staff were supervising children and that the facility did not report an unusual incident to the Department. Specifically, it was alleged that staff members who did not possess the required Early Childhood Education (ECE) units and/or preschool teacher qualifications were assigned to work independently in classrooms and perform the duties of qualified teachers despite not meeting the educational requirements established by California Code of Regulations, Title 22. It was also alleged that, on a specific date, a child who was not enrolled at the facility was inadvertently dropped off at the facility and remained in care for most of the day before the situation was resolved, and that the incident was not reported to Community Care Licensing as required by regulations. (Continued on LIC9099-C)

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260508135920

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001831
ADMINISTRATOR:DEL CALVO, NICOLEFACILITY TYPE:
850
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE:CAZIP CODE:
94928
CAPACITY:96CENSUS: 36DATE:
07/22/2026
UNANNOUNCEDTIME BEGAN:
02:22 PM
MET WITH:Nicole Del CalvoTIME COMPLETED:
04:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff did not report child's injuries to authorized representative
-Staff did not ensure child's diapering needs were met

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
A follow-up complaint investigation was conducted today by Licensing Program Analyst (LPA) Y. Yang to deliver the findings of the investigation. The complaint alleged that staff did not report a child's injury to the child's authorized representative and that staff did not ensure that children's diapering needs were met. Specifically, it was alleged that a child, whose identity was not disclosed, sustained scratches on their body that were not reported to the child's authorized representative. It was further alleged that children's diapers were not changed at least once every two hours, resulting in children developing diaper rashes.

During the initial complaint investigation conducted on May 13, 2026, LPA interviewed the facility's Center Director, Nicole Del Calvo (staff S1), regarding the allegations. The Director denied both allegations. The Director stated that children's diapers are changed at least every two hours or more frequently as needed based on soiling. The Director stated that children are routinely checked throughout the day and that diaper changes are documented in accordance with the facility's procedures. According to the Director, children are also changed prior to being picked up by their authorized representatives whenever appropriate. The Director explained that if a child is picked up before their scheduled diaper change or directly from the outdoor play area, staff offer to change the child's diaper before departure if a change is needed. The Director also stated that the facility maintains an adequate supply of extra diapers to ensure children can be changed as needed if their personal supply is depleted or unavailable. (Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 01-CC-20260508135920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 07/22/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The Director explained that the facility uses an in-house KinderCare application to communicate with authorized representatives and document children's daily activities, including meals, diaper changes, and daily reports. According to the Director, facility policy requires staff to document each diaper change in the application at the time it is completed. The Director acknowledged, however, that staff do not always enter diaper changes into the application immediately when classroom demands require their attention. The Director stated that, during periods of increased activity, staff prioritize the care and supervision of children before completing electronic documentation. As a result, the timing reflected in the application may not accurately correspond to the actual time a diaper change occurred and may indicate longer intervals between diaper changes than actually occurred. According to the Director, staff complete the documentation as soon as practicable after attending to the needs of the children.

The Director stated that it is the facility's policy to notify a child's authorized representative whenever a child sustains an injury or is involved in an unusual incident while in care. The Director explained that staff are required to complete a written incident report documenting the nature of the injury or incident, the circumstances surrounding the event, any care provided, and the notification made to the child's authorized representative. According to the Director, incident reports are reviewed with the child's authorized representative at the time of pick-up, signed by the authorized representative when applicable, and maintained in the child's file.

The Director further stated that if a staff member observes visible scratches, marks, or other injuries on a child while the child is in care, staff are expected to assess the injury, document the incident as appropriate, and notify the child's authorized representative. The Director explained that injuries or marks located on areas of the body covered by clothing may not be readily observable during routine care and supervision. According to the Director, unless such marks are discovered during activities such as diaper changes or clothing changes, staff may not be aware of their presence and therefore may not have an opportunity to report them to the child's authorized representative.
(Continued on LIC9099-C)
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 01-CC-20260508135920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 07/22/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
As part of the investigation, LPA interviewed childcare clients and staff members. Interviews with childcare clients did not provide any corroborating information to support the allegations. LPA interviewed staff members S2 through S9 on May 13 and May 27, 2026. Staff provided information consistent with the Director's statements. Staff reported that children are routinely checked throughout the day and that diapers are changed at least every two hours, or more frequently as needed based on the child's condition. Staff stated that diaper changes are documented in the facility's electronic application; however, during periods when multiple children require care simultaneously, documentation may not always be entered immediately after the diaper change occurs. Staff explained that providing care and supervision to children is prioritized, and electronic documentation is completed as soon as practicable thereafter.

Staff also stated that they are trained to notify the Director or Assistant Director and the child's authorized representative whenever a child sustains an injury or is involved in an unusual incident while in care. Staff reported that an incident report is completed and reviewed with the child's authorized representative. Several staff members explained that scratches, bruises, or other marks concealed beneath a child's clothing may not be readily observable during routine supervision unless discovered during diaper changes, toileting, or clothing changes. Staff further stated that if a visible injury or concerning mark is observed, it is reported to the Director or Assistant Director and the child's authorized representative in accordance with the facility's procedures.

Based on available information and interviews conducted, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Nicole Del Calvo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 01-CC-20260508135920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 07/22/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the initial complaint investigation conducted on May 13, 2026, LPA interviewed the facility's Center Director, Nicole Del Calvo (staff S1), regarding the allegations. During the interview, the Director acknowledged that the reported incidents had occurred. The Director admitted that staff members who did not meet the required ECE qualifications had been assigned to independently supervise children and perform the duties of qualified teachers. The Director explained that these assignments occurred due to ongoing staffing shortages and the facility's inability to consistently maintain a sufficient number of qualified teaching staff to meet operational needs. According to the Director, staff members who lacked the required ECE qualifications were assigned classroom teacher responsibilities to ensure classroom coverage during scheduled operating hours. The Director acknowledged that these staff members were performing duties that required qualifications they did not possess under Title 22. The Director stated that several of these staff members were also in the process of taking their ECE classes to become qualified.

The Director also reported that, on one occasion, a child who was not enrolled at the facility was inadvertently dropped off by the child's authorized representative. The Director stated she initially believed the child was present with the authorized representative for an unscheduled tour of the facility. The Director stated that, after returning to her office to obtain enrollment information for the prospective family, she observed that the child's authorized representative had left the child in a classroom and departed from the facility.

The Director stated that she immediately contacted local law enforcement, who responded to the facility to assess the situation and assist with identifying the child and locating the child's authorized representative. According to the Director, law enforcement instructed facility staff to continue supervising and caring for the child while officers worked to determine the child's identity and contact information for the authorized representative. The Director stated that law enforcement returned later that afternoon and reunited the child with the authorized representative. According to the Director, the authorized representative had intended to drop the child off at a different child care center but mistakenly brought the child to this facility.

The LPA's investigation corroborated that the child was not enrolled at the facility and remained in the facility's care until being reunited with the authorized representative. Based on the information obtained during the investigation, LPA determined that the incident met the criteria for an Unusual Incident Report (UIR). Pursuant to Title 22, licensees are required to report any unusual incident or child absence that threatens the physical or emotional health or safety of any child. The reporting requirement applies regardless of whether the child is enrolled at the facility. Although the child was not enrolled in the program, the child remained under the facility's care and supervision for a significant portion of the day following the inadvertent drop-off. The investigation determined that this incident was not reported to the Department and that the Department was not otherwise notified of the incident.
(Continued on LIC9099-C)
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 01-CC-20260508135920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
VISIT DATE: 07/22/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
As part of the investigation, LPA interviewed staff members S2 through S9 and reviewed personnel records, including documentation of educational qualifications. Staff interviews were consistent with the Director's statements. Multiple staff members stated that they did not possess the ECE units required to qualify as preschool teachers. Several staff members further reported that, on more than one occasion, they were assigned to independently supervise awake preschool children without the direct supervision of a qualified teacher, despite not meeting the required educational qualifications. Staff also stated that they performed the same classroom duties and responsibilities as qualified teachers while assigned to those classrooms.

LPA reviewed the personnel files of the staff members identified during the investigation. The records confirmed that multiple staff members did not possess the educational qualifications required under Title 22 for the positions they were performing. The personnel file review corroborated the statements obtained during staff interviews and verified that unqualified staff members were assigned to independently supervise children and perform responsibilities reserved for qualified teachers.

Based on the Center Director's admission, corroborating staff interviews, and documentation reviewed during the investigation, the preponderance of evidence standard has been met. Therefore, the allegations are substantiated. A violation of the California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. An exit interview was conducted and this report was reviewed and discussed with Center Director Nicole Del Calvo. Appeal rights were provided. The Notice of Site Visit shall be posted for 30 consecutive days.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 8
Control Number 01-CC-20260508135920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2026
Section Cited
CCR
101216.1(b)(1)
1
2
3
4
5
6
7
Teacher Qualifications and Duties. Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2) below:(1) A teacher shall have completed, with passing grades, at least six postsecondary semester or equivalent quarter units of the education requirement specified in (c)(1) below, or shall have obtained a Child Development Assistance Permit issued by the California Commission on Teacher Credentialing. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
By the POC due date, the Director will review all preschool personnel files, verify that each teacher meets the educational qualifications required by CCR Section 101416.2(b), maintain transcripts in each personnel file, and ensure that any staff who do not meet the qualifications are not assigned infant care teacher duties. The Director will submit to CCLD a current staff assignment or classroom roster identifying each staff member's assigned position, demonstrating that any staff who do not meet the qualifications are assigned only to positions for which they are qualified.
8
9
10
11
12
13
14
Based on the Director’s admissions on May 13 and May 27, 2026, corroborating staff interviews, and documentation reviewed during the investigation, the LPA determined that staff assigned to function as teachers at the facility did not meet the minimum teacher qualification requirements pursuant to CCR Section 101216.1. Specifically, staff were assigned teacher duties without completing the required educational coursework or obtaining an applicable permit prior to employment as a teacher. This poses a potential risk to the health and safety of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 8
Control Number 01-CC-20260508135920
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001831
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2026
Section Cited
CCR
101212(d)(1)(C)
1
2
3
4
5
6
7
Reporting Requirements.Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.

(1)Events reported shall include the following: (C)Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
During today’s visit, the LPA reviewed CCR Section 101212, “Reporting Requirements,” with the Director. The Director provided a signed statement acknowledging the reporting requirements and her responsibility to ensure compliance. Additionally, by the POC due date, the Director shall submit to CCLD a completed Unusual Incident/Injury Report (UIR) documenting the unusual incident involving the child identified in the complaint.
8
9
10
11
12
13
14
Based on the Director’s admission on May 13, 2026 and staff interviews, the LPA determined that an unusual incident occurred at the facility that met the reporting requirements pursuant to CCR Section 101212(d)(1)(C). The facility did not report the incident to Community Care Licensing. This poses a potential risk to the health, safety of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 8 of 8