493001831-7-22-2026-01-CC-MAUN-DWSLPL-20260809085605

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493001831
Report Date: 07/22/2026
Date Signed: 07/22/2026 03:14:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260512092730

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	493001831
ADMINISTRATOR:	DEL CALVO, NICOLE		FACILITY TYPE:	850
ADDRESS:	6150 STATE FARM DRIVE		TELEPHONE:	(707) 584-0124
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	96	CENSUS: 36	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	01:51 PM
MET WITH:	Nicole Del Calvo		TIME COMPLETED:	02:36 PM

ALLEGATION(S):

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Staff do not ensure that a room is free of hazards.

INVESTIGATION FINDINGS:

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A follow-up complaint investigation was conducted today by Licensing Program Analyst (LPA) Y. Yang to deliver the findings of the investigation. The complaint alleged that staff do not ensure that a room is free of hazards. Specifically, it was alleged that the facility's "movement room," described as the last classroom on the left, contained blocked exits, stacked furniture, and numerous safety hazards that posed a risk to children.

During the initial complaint investigation conducted on May 13, 2026, LPA interviewed the facility's Center Director, Nicole Del Calvo (staff S1), regarding the allegation. The Director denied that the movement room posed a hazard to children. The Director acknowledged that the room contained stored furniture and equipment and stated that it appeared cluttered because it had previously been used as a storage area before being repurposed as a movement room for children's gross motor activities during periods of inclement weather. The Director explained that the room had originally operated as a classroom but was taken out of service following a decline in the facility's enrollment. According to the Director, the facility later repurposed the space as an auxiliary classroom for indoor gross motor activities when outdoor play was not feasible due to weather conditions. The Director further stated that the movement room had only been used on a limited number of occasions since being converted for that purpose. (Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260512092730

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001831
	VISIT DATE: 07/22/2026

NARRATIVE

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The Director also acknowledged that unused children's furniture, classroom equipment, and other materials remained stored in one corner of the room. The Director stated that these items were kept in a designated storage area and maintained that they did not obstruct the room's exits, impede children's movement within the classroom, or otherwise create a safety hazard. The Director further stated that children were supervised while using the movement room and that the stored furniture and equipment were kept separate from the area used for gross motor activities.

As part of the investigation, LPA interviewed staff members S2 through S9 on May 13 and May 27, 2026, regarding the allegation. Staff generally provided information consistent with the Director's statements. Staff reported that the movement room is periodically monitored and maintained for children's use and that classroom furniture and equipment are arranged or repositioned as needed to maintain access within the room. Staff also stated that unused furniture and equipment stored in the room did not obstruct the room's exits or the areas used by children during activities. Additionally, several staff members reported that the movement room had been used infrequently, as children had primarily utilized the facility's outdoor play areas due to favorable weather conditions.

On May 13 and May 27, 2026, LPA inspected the movement room to assess the alleged safety hazards. LPA observed that unused children's furniture, classroom equipment, and other materials were stored in one corner of the room. The LPA observed that the materials were confined to a designated area. LPA observed two accessible exits from the room: one emergency exit leading directly to the outdoor play yard and one exit leading to the facility's interior hallway. At the time of the inspections, both exits were unobstructed and accessible. LPA did not observe the stored furniture or equipment obstructing either exit or blocking the primary pathways of travel within the room. Based on LPA's observations during the inspection, no conditions were observed that prevented safe egress or corroborated the allegation that the movement room contained blocked exits or other safety hazards.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Nicole Del Calvo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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