<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 500311304
Report Date: 08/13/2026
Date Signed: 08/13/2026 12:13:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2026 and conducted by Evaluator Valerie Mireles
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260609151742
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
500311304
ADMINISTRATOR:STEPHENS, SONJAFACILITY TYPE:
850
ADDRESS:2320 FLOYD AVENUETELEPHONE:
(209) 551-0255
CITY:MODESTOSTATE: CAZIP CODE:
95355
CAPACITY:83CENSUS: 42DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Sonja StephensTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision to daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/13/2026, Licensing Program Analyst (LPA) Valerie Mireles conducted an unannounced complaint inspection. The purpose of the inspection was to deliver investigation findings. LPA met with Director, Sonja Stephens. A tour of the facility was conducted, and a census was taken.

This agency investigated the complaint alleging, “staff did not provide adequate supervision to daycare children.” LPA Mireles reviewed documentation pertinent to the investigation, observed the preschool classrooms, and conducted interviews with staff and parents of children in care. Continued to LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20260609151742
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 500311304
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2026
Section Cited
CCR
101229(a)
1
2
3
4
5
6
7
101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs.
This requirement has not been met as evidenced by:
Based on observation, staff and parent
1
2
3
4
5
6
7
Director will meet with the Corperate Office of ChildTime Children's Center, submit a solution on how the CCC plans to meet the needs of children in care to CCL by the end of business day on 08/28/2026.
8
9
10
11
12
13
14
interviews, the classroom identified as the “Twos Classroom” meets the preschool age ratio of 1:12; however, the children’s needs are not being met due to diapering, potty training while also attempting to manage socialization and behavioral challenges.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 04-CC-20260609151742
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 500311304
VISIT DATE: 08/13/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on observation, staff and parent interviews, the classroom identified as the “Twos Classroom” meets the preschool age ratio of 1:12; however, the children’s needs are not being met due to diapering, potty training while also attempting to manage socialization and behavioral challenges. There were two identified teachers assigned to the “Twos Classroom,” and Floaters, Substitutes or Administration would sometimes assist when they can; however, it was not consistent or constant. Additionally, during diapering, when one teacher changes a child’s diaper, and although the teachers have visual supervision of the children and were within ratio, there is an inability to respond to active children, behavioral challenges, or incidents between children and the level of care is reduced. This poses a potential risk to the health, safety and personal rights of children in care. Therefore, the allegation is SUBSTANTIATED.

On 08/10/2026, this facility reorganized the preschool classrooms, separating the “Twos Classroom,” into two independent classes; the “Twos Classroom will include children that are recently turned two years old, and the “Early Preschool Classroom” will include children that are being potty trained. They will transition classes based on age, potty training, and development; however, the classrooms may still operate 1:12 ratio.

An exit interview was conducted with Director, Sonja Stephens. Per California Code of Regulations, Title 22, Division 12, Chapter 1, a Type B citation will be issued for violation of CCR 101229(a) as a result of substantiated allegation. A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit was given and will be posted for 30 days.

SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3