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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 500311304
Report Date: 08/13/2026
Date Signed: 08/13/2026 12:10:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2026 and conducted by Evaluator Valerie Mireles
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20260610114823
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
500311304
ADMINISTRATOR:STEPHENS, SONJAFACILITY TYPE:
850
ADDRESS:2320 FLOYD AVENUETELEPHONE:
(209) 551-0255
CITY:MODESTOSTATE: CAZIP CODE:
95355
CAPACITY:83CENSUS: 42DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Sonja StephensTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Licensee did not notify authorized representative of outbreak of hand foot and mouth disease.
INVESTIGATION FINDINGS:
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On 08/13/2026, Licensing Program Analyst (LPA) Valerie Mireles conducted an unannounced complaint inspection. The purpose of the inspection was to deliver investigation findings. LPA met with Director, Sonja Stephens. A tour of the facility was conducted, and a census was taken.

This agency investigated the complaint alleging, “Licensee did not notify authorized representative of outbreak of hand foot and mouth disease (HFMD).” LPA Mireles reviewed documentation pertinent to the investigation and conducted interviews with staff and parents of children in care.

Based on LPA’s review of facility records, staff and parent interviews, there has been two recent outbreaks of HFMD within the facility. In April 2026, there was an outbreak of HFMD in the infant license #500311787 and the parents of the infant classroom were notified via Bulletin on their SproutAbout Application and classroom door; however, the parents of the preschool and school-age license were not notified of the outbreak. In June 2026, a preschool classroom had an outbreak of HFMD and the Bulletin was posted that specific classroom’s SproutAbout Application and classroom door at the facility. Continued to LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20260610114823
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 500311304
VISIT DATE: 08/13/2026
NARRATIVE
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Since the children are within the same building, share the playgrounds, and staff “float” from classroom to classroom, all parents of children in care at the facility are to be notified of any communicable disease outbreaks. This poses a potential risk to the health, safety and personal rights of children in care. Therefore, the allegation is SUBSTANTIATED.

An exit interview was conducted with Director, Sonja Stephens. Per California Code of Regulations, Title 22, Division 12, Chapter 1, a Type B citation will be issued for violation of CCR 101212(f) as a result of substantiated allegation. A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit was given and will be posted for 30 days.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20260610114823
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 500311304
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2026
Section Cited
CCR
101212(f)
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101212 Reporting Requirements (f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.
This requirement has not been met as evidenced by:
Based on LPA’s review of facility records,
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Director will have a staff meeting with all individuals identified to act in the Director's absense, the reporting requirements to CCL and parents/authorized representatives of communicable disease outbreaks.
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staff and parent interviews, there has been two recent outbreaks of HFMD within the facility and only the parents of the specific classroom that the outbreak occurred were notified. Children share the facility, playgrounds, and staff float from classroom to classroom. This poses a potential risk to the health, safety, and person rights of children in care.
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Director will submit the agenga and sign-in sheet for "Reporting communicable diseases" to CCL by the end of business day on 08/28/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3