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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543911262
Report Date: 10/07/2022
Date Signed: 10/07/2022 01:41:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2022 and conducted by Evaluator Kari McWilliams
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220518152701
FACILITY NAME:TORRES, ROSALVA FAMILY CHILD CAREFACILITY NUMBER:
543911262
ADMINISTRATOR:TORRES, ROSALVAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 738-0140
CITY:VISALIASTATE: CAZIP CODE:
93291
CAPACITY:14CENSUS: 4DATE:
10/07/2022
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Rosalva TorresTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Child was inappropriately touched by an adult while in care.
INVESTIGATION FINDINGS:
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On October 7, 2022 Licensing Program Analyst (LPA) Kari McWilliams, Licensing Program Manager (LPM), Luisa Gavoutian and Regional Manager (RM), Alice Juarez arrived at the facility to conduct an unannounced complaint investigation. Licensee is predominantly Spanish speaking; RM Juarez, certified Spanish Speaker, provided interpretation services. The purpose of this inspection was to deliver findings regarding the above listed allegation. RM Juarez, LPM, Gavoutian and LPA McWilliams met with Licensee Rosalva Torres. A tour of the facility was completed and a census was taken.

The complaint investigation was completed by, Investigator Mariana Lomeli with the Department of Social Services Community Care Licensing Investigations Branch.

Based on the investigation completed by Investigator Lomeli, the preponderance of evidence has been met, that child (C1) was inappropriately touched by an adult (A1) while in care that would result in a personal rights violation to children, therefore the above allegation is found to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20220518152701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: TORRES, ROSALVA FAMILY CHILD CARE
FACILITY NUMBER: 543911262
VISIT DATE: 10/07/2022
NARRATIVE
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Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, the following deficiency is being cited: (see next page, LIC 9099 D). RM Juarez informed Licensee Rosalva Torres that this report dated 10/7/2022 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, RM Juarez informed the licensee to provide a copy of this licensing report dated 10/7/2022 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted with Licensee Rosalva Torres. Notice of Site Visit Form to be posted to parent's board and must remain posted for 30 days. Licensee was provided a copy of appeal rights.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 04-CC-20220518152701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: TORRES, ROSALVA FAMILY CHILD CARE
FACILITY NUMBER: 543911262
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/07/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/07/2022
Section Cited
CCR
102423(a)(1)
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(a)Each child receiveing services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized represenative. These rights include, but are not limited to, the following: (1) To be treated with dignity in his/her personal relationship with staff and other persons.
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On 10/7/2022, a Temporary Suspension Order was served to Spanish -speaking Licensee.
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This requirement was not met as evidenced by a complete investigation conducted by the interviews and records review. Child #1 was innapropriately touched by an adult in the home as described in the LIC 9099. This poses as an immediate risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3