<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 543911607
Report Date: 02/20/2025
Date Signed: 02/20/2025 05:10:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/20/2024 and conducted by Evaluator Christopher Burnias
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20241220130416
FACILITY NAME:HOLGUIN, NAOMI FAMILY CHILD CAREFACILITY NUMBER:
543911607
ADMINISTRATOR:HOLGUIN, NAOMIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 747-4917
CITY:VISALIASTATE: CAZIP CODE:
93291
CAPACITY:14CENSUS: 9DATE:
02/20/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Naomi HolguinTIME COMPLETED:
05:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is operating over capacity
Licensee is operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 02/20/2025, Licensing Program Analyst (LPA) Christopher Burnias arrived at the facility to conduct an unannounced complaint investigation. The purpose of this inspection was to deliver findings regarding the above listed allegations. LPA met with Licensee Naomi Holguin.

LPA took a census and observed that there were 9 children present. Upon LPA review of children's documents it was determined that were 2 infants and 7 other children, none of whom were of school age. There was no assistant present at the time of inspection. LPA informed Licensee that she was operating over capacity and operating out of ratio.

Licensee contacted Assistant 1 (A1) to come to the home in order to bring the facility into ratio and capacity, however A1 was not qualified to assist. A1 did not have current First Aid/CPR certifications or Mandated Reporter Training on record. Licensee had parents come to pick up children. During inspection, 6 children were picked up bringing the facility into ratio and capacity requirements. **Continued on next page**
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 57-CC-20241220130416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: HOLGUIN, NAOMI FAMILY CHILD CARE
FACILITY NUMBER: 543911607
VISIT DATE: 02/20/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the complaint investigation LPA completed thorough interviews with Licensee and parents, reviewed documents and conducted observations of the facility.

Based on LPA observation, the preponderance of evidence has been met, that Licensee is operating over capacity and operating out of ratio. Therefore, the above allegations are found to be SUBSTANTIATED.

Per Title 22 Division 12 Chapter 3 of the California Code of Regulations the following deficiency is being cited on the attached LIC 9099D.

Exit interview conducted with Licensee Naomi Holguin. Capacity requirements sheet was provided, Notice of Site Visit Form to be posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 57-CC-20241220130416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HOLGUIN, NAOMI FAMILY CHILD CARE
FACILITY NUMBER: 543911607
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/27/2025
Section Cited
CCR
102416.5(e)
1
2
3
4
5
6
7
102416.5(e) Staffing Ratio and Capacity
If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee had parents come and pick up children. 6 children were picked up during inspection, bringing the facility into ratio and capacity requirements. Licensee is to review Regulations 102416.5(e), and 102416.5(b)(3). and provide the Department with a written statement indicating they have read and
8
9
10
11
12
13
14
Based on LPA observation, Licensee was providing care for 9 children, 2 of whom were infants and 7 of whom were not of school age. No assistant was present. This poses a potential risk to the health, saftety, and personal rights of children in care.
8
9
10
11
12
13
14
Licensee must also provide the Department a written statement indicating they have read and understood the regulations and will ensure the facility is in compliance. Licensee is to also watch informational video "How Many Children Can Attend A Family Child Care Home"
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4