566214034-9-25-2026-17-CC-MMUR-DYDQ6S-20260929115400

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 566214034
Report Date: 09/25/2026
Date Signed: 09/25/2026 11:14:10 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2026 and conducted by Evaluator Shane Loftus

COMPLAINT CONTROL NUMBER: 17-CC-20260701140811

FACILITY NAME:	SHINING STARS PRESCHOOL & INFANT CENTER		FACILITY NUMBER:	566214034
ADMINISTRATOR:	ARMIDA LUEVANO		FACILITY TYPE:	850
ADDRESS:	2480C E. LAS POSAS RD.		TELEPHONE:	(805) 987-2132
CITY:	CAMARILLO	STATE: CA	ZIP CODE:	93010
CAPACITY:	90	CENSUS: 39	DATE:	09/25/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Armida Ortiz		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Licensee does not ensure facility operates within ratio
Staff do not ensure adequate supervision is provided resulting in children getting hurt

INVESTIGATION FINDINGS:

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On 09/25/2026 Licensing Program Analyst (LPA) Shane Loftus conducted an unannounced inspection of the Child Care Center (CCC) to deliver findings regarding the allegations noted above. LPA met with Meghan Sherman, teacher at the CCC, and explained the purpose of the inspection. LPA in the company of the teacher toured the interior and exterior of the CCC. LPA notes thirty-nine (39) children are in care at the time of the inspection, along with five (5) staff providing care and supervision. LPA notes Director, Armida Ortiz, arrived at the CCC during the inspection.

The investigation included two unannounced inspections, observations, records review, and interviews. Interviews were conducted with CCC staff and parents of children currently and formerly enrolled. LPA attempted to interview therapists who work with children who attend the CCC. LPA notes children in care were not interviewed as part of this investigation. LPA notes the reporting party was unable to provide specific information regarding the allegations noted above...Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Shane Loftus
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260701140811

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: SHINING STARS PRESCHOOL & INFANT CENTER	FACILITY NUMBER: 566214034
	VISIT DATE: 09/25/2026

NARRATIVE

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The complaint alleged that the licensee does not ensure the facility operates within ratio and CCC staff do not ensure adequate supervision is provided resulting in children getting hurt. Information obtained through LPA interviews did not corroborate the allegations noted above. LPA interviews found that staff always maintain required staff to child ratios according to Title 22 regulations. Additionally, interviews found that children in care are provided safe and healthful accommodation while in care. LPA observations supported information gathered during interviews. LPA reviewed staff attendance and children’s sign-in/out records. Records reviewed found that the staff had the required number of staff present for the number of children in care.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director, Armida Ortiz. Director was provided with Appeal Rights (LIC 9058) and a Notice of Site Visit (LIC 9213). Notice of Site Visit must be posted for 30 days or a civil penalty of $100 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Shane Loftus
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2026

LIC9099 (FAS) - (06/04)

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