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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566214911
Report Date: 07/29/2026
Date Signed: 07/29/2026 01:56:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Veronica Martinez
COMPLAINT CONTROL NUMBER: 17-CC-20260616094211
FACILITY NAME:ABC LEARNING PRESCHOOL & CHILDCAREFACILITY NUMBER:
566214911
ADMINISTRATOR:ANALAURA COYLEFACILITY TYPE:
850
ADDRESS:333 W. HARVARD BLVDTELEPHONE:
(805) 933-3333
CITY:SANTA PAULASTATE: CAZIP CODE:
93060
CAPACITY:66CENSUS: DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Paulina OrtizTIME COMPLETED:
02:05 PM
ALLEGATION(S):
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Not meeting child needs.
Admission Agreement.
Personal Rights.
INVESTIGATION FINDINGS:
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On 07/29/26 at 1:25 PM, Licensing Program Analyst (LPA) Veronica Martinez conducted an unannounced inspection to deliver the findings regarding the above-mentioned allegations. LPA met with Director Paulina Ortiz and explained the purpose of the inspection. In the company of the director LPA toured the facility inside and outside. At the time of the inspection there were 35 children in care and 7 staff members present.

The investigation included two unannounced inspections, record and document reviews, and interviews with the complainant, director, staff, and parents.

LPA reviewed documentation and discussed with the director and staff the procedures used to meet children's individual needs. Information obtained through interviews and records indicated that the center took appropriate steps to address the child's needs.

Continued on 9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20260616094211
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ABC LEARNING PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566214911
VISIT DATE: 07/29/2026
NARRATIVE
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During both unannounced inspections, LPA observed children’s needs being meet, appropriate care and supervision being provided, and no concerns related to the alleged violations were observed. Staff interviewed denied the allegations and demonstrated knowledge of providing appropriate care and supervision, meeting children's individual needs, implementing the center's policies, following the admission agreement, and utilizing appropriate behavior management practices.

Parents interviewed stated that the center meets their children's needs and respects their personal rights. Parents reported they received the admission agreement upon enrollment and understood the center's policies. Parents further stated that when accommodations are needed, they communicate with the director, who works with families to determine whether the requested accommodations can be reasonably met. Overall, parents expressed satisfaction with the care and supervision provided by the center.

Based on LPA observations, document/record review, and interviews, there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during today's inspection.

A Notice of Site Visit was issued and shall remain posted for 30 days. Appeal Rights were provided and explained. Failure to maintain the Notice of Site Visit posting for the required 30-day period may result in a civil penalty of $100.

A exit interview was conducted, and the report was reviewed with the director Paulina Ortiz.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2