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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566215203
Report Date: 08/21/2026
Date Signed: 08/21/2026 02:07:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2026 and conducted by Evaluator Veronica Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260729131536
FACILITY NAME:ABC KIDS PRESCHOOL & CHILDCAREFACILITY NUMBER:
566215203
ADMINISTRATOR:ALMA D. FERRELFACILITY TYPE:
850
ADDRESS:808 RIVER STREETTELEPHONE:
(805) 524-1222
CITY:FILLMORESTATE: CAZIP CODE:
93015
CAPACITY:48CENSUS: DATE:
08/21/2026
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Mallissa LongTIME COMPLETED:
01:39 PM
ALLEGATION(S):
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Staff did not provide adequate supervision to a daycare child.
INVESTIGATION FINDINGS:
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On 08/21/26 at 1:15 PM, Licensing Program Analyst (LPA) Veronica Martinez conducted an unannounced inspection to deliver the findings related to the above-mentioned allegation. LPA met with the Director Mallissa Long and advised them of the purpose of the inspection. In the company of the Director LPA toured the facility, including the indoor and outdoor areas. At the time of the inspection, there were 31 children and 9 staff members present.

The Department received a complaint alleging that staff did not provide adequate supervision to a daycare child. The investigation consisted of two unannounced inspections, a review of records and documents, and interviews with the Director and staff.

Continued on 9099-C



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20260729131536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ABC KIDS PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566215203
VISIT DATE: 08/21/2026
NARRATIVE
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During the course of the investigation LPA interviewed staff regarding the allegation. Staff confirmed that adequate supervision was not provided resulting in C1 being left unattended in the toddler patio for a significant period of time. LPA also reviewed children's records, staff records, and the center's policies and procedures. The interviews and documentation corroborated the incident related to the allegation. During both inspections LPA observed that the facility maintained appropriate staff-to-child ratios.

Based on observations, record reviews, and interviews, the investigation determined that the allegations did occur. The preponderance of evidence standard has been met; therefore, the allegations are SUBSTANTIATED. Violations of the California Code of Regulations, Title 22, Division 12, and/or Health and Safety Code are being cited on the attached LIC 9099D. These violations pose a potential risk to the health, safety, and personal rights of children in care.

one (1) Type B deficiency was cited.

A Notice of Site Visit was provided and shall remain posted for 30 days. Appeal Rights were provided, and the report was reviewed. Failure to comply with posting requirements may result in an immediate civil penalty of $100.

An exit interview was conducted and the report was reviewed with the director Mallissa Long.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 17-CC-20260729131536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: ABC KIDS PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566215203
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/21/2026
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision
(a) The licensee shall provide care and supervision as necessary to meet the children's needs.(1) No child(ren) shall be left without the supervision...
This requirements is not met as evidence by:
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Director terminated employment for the staff leaving child unattended. also had a meeting with the staff of the importance of safety and supervision of children and employees expectation to maintain ratios, counts, assigned duties and meet children's needs.
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Based on interview and record review the center did not comply with the section cited above, staff left C1 unattended in the toddler play patio for a extended period of time which poses/posed a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2026 and conducted by Evaluator Veronica Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260729131536

FACILITY NAME:ABC KIDS PRESCHOOL & CHILDCAREFACILITY NUMBER:
566215203
ADMINISTRATOR:ALMA D. FERRELFACILITY TYPE:
850
ADDRESS:808 RIVER STREETTELEPHONE:
(805) 524-1222
CITY:FILLMORESTATE:CAZIP CODE:
93015
CAPACITY:48CENSUS: DATE:
08/21/2026
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Mallissa LongTIME COMPLETED:
01:39 PM
ALLEGATION(S):
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9
Staff did not provide adequate food service to a daycare child.
INVESTIGATION FINDINGS:
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On 08/21/26 at 1:35 PM, Licensing Program Analyst (LPA) Veronica Martinez conducted an unannounced inspection to deliver the findings related to the above-mentioned allegation. LPA met with the Director Mallissa Long and advised the Director of the purpose of the inspection. In the company of the Director, LPA toured the facility, including the indoor and outdoor areas. At the time of the inspection, there were 31 children and 9 staff members present.

The Department received a complaint alleging that staff did not provide adequate food service to a daycare child. The investigation consisted of two unannounced inspections, a review of relevant records and documentation, and interviews with staff and the Director.

Continued on 9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 17-CC-20260729131536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ABC KIDS PRESCHOOL & CHILDCARE
FACILITY NUMBER: 566215203
VISIT DATE: 08/21/2026
NARRATIVE
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During the course of the investigation, the documentation reviewed did not identify any incidents related to the allegation. During both inspections, LPA observed menus posted at the facility. The Director and staff stated that children are provided breakfast, lunch, and an afternoon snack in accordance with the facility's posted menus. Staff and the Director stated that children are permitted to have additional servings if they remain hungry. Staff and the Director further stated that children are offered and provided food unless a child refuses to eat. Staff stated that children cannot be forced to eat; however, staff encourage children to eat when appropriate.

Staff interviewed denied the allegation and demonstrated knowledge of the requirements related to children's personal rights and care and supervision.

Based on LPA observations, record reviews, and interviews conducted, there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during today’s inspection. A Notice of Site Visit was provided and shall remain posted for 30 days. Appeal Rights were provided, and the report was reviewed. Failure to comply with posting requirements may result in an immediate civil penalty of $100.

An exit interview was conducted, and the report was reviewed with the director Mallissa Long
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5