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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566217251
Report Date: 08/13/2026
Date Signed: 08/13/2026 10:19:11 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260514111700
FACILITY NAME:CRUZ FAMILY CHILD CAREFACILITY NUMBER:
566217251
ADMINISTRATOR:CRUZ RODRIGUEZ, LIVIERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 980-8545
CITY:VENTURASTATE: CAZIP CODE:
93004
CAPACITY:14CENSUS: 1DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Livier Cruz TIME COMPLETED:
10:18 AM
ALLEGATION(S):
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License - The licensee is not present in the facility for a sufficient amount of time
INVESTIGATION FINDINGS:
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On August 13, 2026 Licensing Program Analysts (LPAs) Giovani Gonzalez and Veornica Martinez conducted an unannounced inspection at the above mentioned Family Child Care Home to conclude a compliant investigation. LPA met with licensee Livier Cruz and informed them the purpose of the inspection. At the time of the inspection 1 child were present.

The allegation of License - the licensee is not present in the facility for a sufficient amount of time was substantiated. Interview with the licensee revealed on 5/8/26 the licensee was out of the country. Review of time sheets provided by subsidy programs revealed at least 7 children were cared for the days licensee stated they away from the FCCH.

Based on LPAs observations, interviews which were conducted, documents gathered and/or record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, are being cited on the attached LIC 9099D.

Report was reviewed with licensee Livier Cruz. Appeal Rights and Notice of Site Visit was given.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20260514111700
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CRUZ FAMILY CHILD CARE
FACILITY NUMBER: 566217251
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/24/2026
Section Cited
CCR
102417(a)
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(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.
This requirement is not met as evidenced by:
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Licensee will provide statement to LPA that they understand the aforementioned regulation no later than 8/19/2026.
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Based on interviews conducted, and record review, Licensee did not comply with the deficiency cited above which poses an a potential risk to the health, safety and or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST-CHILD, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Giovani Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260514111700

FACILITY NAME:CRUZ FAMILY CHILD CAREFACILITY NUMBER:
566217251
ADMINISTRATOR:CRUZ RODRIGUEZ, LIVIERFACILITY TYPE:
810
ADDRESS:1235 SWANSEA AVENUETELEPHONE:
(805) 980-8545
CITY:VENTURASTATE:CAZIP CODE:
93004
CAPACITY:14CENSUS: DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Livier Cruz TIME COMPLETED:
10:18 AM
ALLEGATION(S):
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Personal Rights - Child sustained an injury due to staff neglect or physical abuse
Personal Rights - The licensee left children under the care of a minor
INVESTIGATION FINDINGS:
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On August 13, 2026 Licensing Program Analysts (LPA) Giovani Gonzalez and Veronica Martinez conducted an unannounced inspection at the above mentioned Family Child Care Home to conclude a compliant investigation. LPA met with licensee Livier Cruz and informed them the purpose of the inspection. At the time of the inspection 1 child was present.

The allegation of Personal Rights - Child sustained an injury due to staff neglect or physical abuse could not be corroborated. Interview with parent revealed they are notified verbally if a child gets hurt and did not express any concerns with the supervision provided.

The allegation of Personal Rights - The licensee left children under the care of a minor could not be corroborated. Interviews with parents revealed the main provider of the FCCH is the licensee and occasionally Adult 1 (A1). Further, licensee stated they have not left children under the care of a minor. Further, interview with A1 they have not observed a minor being left alone to care for children.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
Report was reviewed with licensee Livier Cruz. Notice of Site Visit and appeal rights were given.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Giovani Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3