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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070211880
Report Date: 06/03/2026
Date Signed: 06/03/2026 01:57:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Tasha Hackett-Alexander
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260423155814

FACILITY NAME:YWCA OF CONTRA COSTA - HIDDEN VALLEYFACILITY NUMBER:
070211880
ADMINISTRATOR:MILLER, LISAFACILITY TYPE:
840
ADDRESS:510 GLACIERTELEPHONE:
(925) 374-2838
CITY:MARTINEZSTATE: CAZIP CODE:
94553
CAPACITY:24CENSUS: 0DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:MICHELLE WATSONTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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PESONAL RIGHTS- Staff communicate in an inappropriate manner to daycare children
INVESTIGATION FINDINGS:
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On June 3, 2026 Licensing Program Analysts (LPAs) Tasha Alexander and Nicole reynoso conducted a subsequent inspection to deliver the findings to the above complaint allegation. LPAs met with Administrator Michelle Watson and explained the purpose of the visit.

LPAs conducted observations, interviews, and record reviews which revealed that on at least one occasion, staff have communicated in an inappropriate manner to daycare children.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the abo1e allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited on the attached LIC. 9099D.

An exit interview was conducted with Administrator Michelle Watson.

A notice of site visit was given and must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20260423155814
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: YWCA OF CONTRA COSTA - HIDDEN VALLEY
FACILITY NUMBER: 070211880
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/05/2026
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons. THIS REQUIREMENT WAS NOT MET AS EVIDENCED BY:
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The staff member is no longer employed with the facility. Licensee will ensure new staff will not communicate with children in an inappropriate manner by ensuring new staff is well versed with Title 22 101223 personal rights regulations.
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Interviews which revealed staff have communicated in an inappropriate manner with children in care. This can pose a health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5