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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070211880
Report Date: 06/03/2026
Date Signed: 06/03/2026 01:59:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Tasha Hackett-Alexander
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260424115247
FACILITY NAME:YWCA OF CONTRA COSTA - HIDDEN VALLEYFACILITY NUMBER:
070211880
ADMINISTRATOR:MILLER, LISAFACILITY TYPE:
840
ADDRESS:510 GLACIERTELEPHONE:
(925) 374-2838
CITY:MARTINEZSTATE: CAZIP CODE:
94553
CAPACITY:24CENSUS: 0DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:MICHELLE WATSONTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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SUPERVISION- Children sustained injuries due to staff neglect
INVESTIGATION FINDINGS:
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On June 3, 2026 Licensing Program Analysts (LPAs) Tasha Alexander and Nicole reynoso conducted a subsequent inspection to deliver the findings to the above complaint allegation. LPAs met with Administrator Michelle Watson and explained the purpose of the visit.

LPAs conducted observations, interviews, and record reviews and it was revealed that a child sustained injuries due to staff neglect. This incident will be substaintiated, however the issue was addressed and the facility was sited during a Case management inspection on 4/21/26, therefore the facility will not be re-cited for the same incident.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

An exit interview was conducted with Administrator Michelle Watson.

A notice of site visit was given and must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Tasha Hackett-Alexander
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260424115247

FACILITY NAME:YWCA OF CONTRA COSTA - HIDDEN VALLEYFACILITY NUMBER:
070211880
ADMINISTRATOR:MILLER, LISAFACILITY TYPE:
840
ADDRESS:510 GLACIERTELEPHONE:
(925) 374-2838
CITY:MARTINEZSTATE: CAZIP CODE:
94553
CAPACITY:24CENSUS: 0DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:MICHELLE WATSONTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
PHYSICAL PLANT- Staff do not ensure the facility is in good repair
INVESTIGATION FINDINGS:
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3
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5
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7
8
9
10
11
12
13
On June 3, 2026 Licensing Program Analysts (LPAs) Tasha Alexander and Nicole reynoso conducted a subsequent inspection to deliver the findings to the above complaint allegation. LPAs met with Administrator Michelle Watson and explained the purpose of the visit.

LPAs conducted observations, interviews, and record reviews and it was revealed that a couple of screens on the windows of the facility needed repair. The facility has repaired the screens by LPAs initial 10 day inspection. During subsequent inspections the have remained in good repair.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter number 1, are being cited on the attached LIC. 9099D.

An exit interview was conducted with Administrator Michelle Watson.

A notice of site visit was given and must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 02-CC-20260424115247
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: YWCA OF CONTRA COSTA - HIDDEN VALLEY
FACILITY NUMBER: 070211880
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/04/2026
Section Cited
CCR
101238(a)(1)
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101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
THIS REQUIREMENT WAS NOT MET AS EVIDENCED BY:
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The licensee has repaired the window screens. This citation will be cleared today.
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Observations and interviews which revealed that the facility's window screens were in need of repair.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5