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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070213769
Report Date: 07/24/2026
Date Signed: 07/24/2026 03:54:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2026 and conducted by Evaluator Jamel Maiwandi
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260714202915
FACILITY NAME:YWCA OF CONTRA COSTA COUNTY - DELTA YOUTHFACILITY NUMBER:
070213769
ADMINISTRATOR:RACHEAL MERCADOFACILITY TYPE:
850
ADDRESS:605 PACIFICA AVENUETELEPHONE:
(925) 839-3186
CITY:BAY POINTSTATE: CAZIP CODE:
94565
CAPACITY:60CENSUS: 23DATE:
07/24/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Racheal MercadoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Personal Rights-Child sustained bites from another child due to staff neglect
INVESTIGATION FINDINGS:
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On 07/24/2026 at approximately 01:15PM Licensing Program Analysts (LPA) Jamel Maiwandi and Nicole Reynoso conducted a subsequent site visit at YWCA of Contra Costa County-Delta Youth to deliver investigation findings. LPAs met with Director Racheal Mercado. During today's inspection there were 23 children in care, with 8 staff in 2 classrooms. Director stated there are 35 children enrolled. Finding for the above allegation was delivered during today's inspection. Complaintant alleges that child sustained bites from another child due to staff neglect. During the course of the investigation, LPAs interviewed staff, inspected facility, reviewed video recordings and children's files, and conducted observations. At this time, LPAs have evidence to indicate that child sustained bites from another child due to staff neglect. Based on interviews conducted and information obtained throughout the investigation, the allegation is found to be SUBTANTIATED, meaning the allegation is valid because the preponderance of the evidence has been met.

Continues on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20260714202915
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: YWCA OF CONTRA COSTA COUNTY - DELTA YOUTH
FACILITY NUMBER: 070213769
VISIT DATE: 07/24/2026
NARRATIVE
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Exit interview conducted and a copy of this report and appeal rights were reviewed and provided to Director Racheal Mercado.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20260714202915
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: YWCA OF CONTRA COSTA COUNTY - DELTA YOUTH
FACILITY NUMBER: 070213769
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/07/2026
Section Cited
CCR
101223(a)(3)
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101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

This requirement is not met as evidenced by:
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Facility will submit proof of training for preventing children from biting other children and to ensure staff are constantly present for children known to have a tendency to bite others to CCLD by 8/7/2026.
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C1 had multiple instances of biting other children as indicated on "ouch reports" and had bitten C2 at least twice before filing of complaint. Video evidence showed C1 bite C2 while teacher was not immediately present to intervene on 7/14/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2026
LIC9099 (FAS) - (06/04)
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