Tree Of Life Learning Center, Inc. Dba The Learning Tree

“On September 9, 2026, the Office of Child Care Licensing (OCCL) was notified by Administrator #1 of a child injury occurring on September 4, 2026, noting Child #1 was seen for medical observation on September 6, 2026, and they were awaiting medical documentation from Parent #1. OCCL received a complaint on September 11, 2026, regarding concerns of a lack of supervision, not using respectful communication in handling a parent concern, not maintaining child information three months prior to disenrollment, not having an organized system of business management, and the outdoor play area posing a safety hazard. An investigation began on September 11, 2026, and concluded on October 6, 2026, with unannounced visits occurring on September 17, 2026, and October 6, 2026. This complaint is substantiated for not utilizing an effective system of staff communication. Administrator #1 confirmed Parent #1 provided updated contact information prior to this injury occurring. However, attempts to contact Parent #1 outside of the Brightwheel application were made using Parent #1 s previous contact information. There is no evidence to substantiate this complaint for lack of supervision based on video footage reviewed. Video footage showed Child #1 running to get a ball, tripping and falling, and hitting their knees and head on the ground. Staff #1 stated they initially saw no signs of injury upon checking. Staff #1 stated a bump did appear on Child #1 s head shortly after, and a Brightwheel message with a photo of Child #1 s head was sent to Parent #1, meeting child care licensing requirements for immediate contact of a parent upon determination of a head injury. Parent #1 picked up Child #1 approximately 40 minutes after the fall occurred. An incident report was completed and provided to Parent #1 upon pick-up as required, and a copy was provided to OCCL. Licensing Supervisor #1 viewed the video footage on October 6, 2026, and noted the same observations. There is no evid ence to substantiate this complaint for not using respectful communication in handling a parent concern based on staff interviews conducted. All staff members denied using disrespectful communication. While screenshots were provided to LS #1 showing an error message that popped up when Parent #1 attempted to email Administrator #1 on September 14, 2026, an email chain was forwarded to LS #1 on September 24, 2026, showing successful email communication between Parent #1 and Administrator #1 after this error message was received in response to the parent email. OCCL cannot determine what occurred that caused this error, but this indicates that this was an isolated incident and email communication between the reporter and the facility is not restricted or blocked. Administrator #1 denied blocking any families email addresses. When asked about the removal of Child #1 from the Brightwheel application, Administrator #1 stated they were attempting to remove multiple people from Child #1 s profile at the request of Parent #1 and accidentally removed/deactivated Child #1 s profile. Administrator #1 stated when this was brought to their attention by Parent #1, they immediately reactivated the account; however, the account has not been reactivated by Parent #1, so it is visible only to the facility, not the family. An email from Parent #1 states video footage of the incident has been requested multiple times. In this email chain, Administrator #1 asked Parent #1 to come to the facility to view the footage, and Parent #1 states they cannot get to the facility. Documentation of previous requests to view footage was not observed. It was confirmed by Administrator #1 on October 6, 2026, that Parent #1 did come to the center and observe the footage during the week of September 28, 2026. There is no evidence to substantiate this complaint for not maintaining child information for three months after disenrollment based on interviews conducted. Administrators #1 and #2 stated all children files are kept accessible for three years and all files are stored in the attic after the three years. The Brightwheel application profile for Child #1 was observed and included the required documentation. There is no evidence to substantiate this complaint for the outdoor play area having safety hazards. On October 6, 2026, the toddler outdoor play area was observed by Licensing Supervisor #1 and Licensing Specialist #1. The artificial turf surface was adhered to the hard surface underneath. No areas of this surface showed signs of rippling or bunching, and no tripping hazards were observed. There are no slides, swings, or other objects or anchored equipment requiring a protected fall zone in this play area. Based on the results of the investigation, this complaint was: Substantiated.”

“Ensure personnel files are complete. Staff #1 needs OCCL health and safety training and health appraisal. Staff #3 needs OCCL health and safety training. Staff #4 needs updated annual adult abuse . Staff #5 needs updated annual adult abuse and safe sleep. Send documents to OCCL.”

“Ensure child files are complete. Child #14 needs current health appraisal and blood lead test result. Send documents to OCCL.”

“Submit the following to complete staff files: OCCL H&S training for Staff #1, 2; a health appraisal for Staff #2; two references for Staff #4. Not determined: completion of annual training hours. #1 needs 1; #3 needs 9, and #5 needs 8. Will be non-compliant if not received by September 30, 2024.”

“Submit the following to complete the staff files: documentation of completion of OCCL health and safety training for 11 staff members; complete, signed, dated professional development plans for seven staff members; annual safe sleep and ch. abuse/neglect for one staff member; 2 references for one staff member; a signed declaration for one staff member; health appraisals with TB for two staff members. not determined at this time are completed annual training hours for five staff members.”

“Provide a copy of a food establishment permit for the contracted food vendor supplying the center's food; provide documentation of the thermometers reading the appropriate temperatures 41 degrees F. for refrigerators and 0 degrees F. for freezers. (The readings were taken very soon after a delivery.)”

“The administrator needs infant/toddler specialized training. The application was submitted with DEEDs during the visit.”

“Submit the following to complete the staff files: Annual safe sleep and abuse/neglect form for one staff person; orientation for three staff members; a job description, references, adult abuse, and declaration/drug/alcohol for one staff member; health appraisals w/TB for two staff members; service letters for two staff members, medication certification for four staff members; revised with correct dates professional dev. plans for all staff. Annual training for seven staff members will be non-complaint if not received prior to license expiration.”

“Submit the following to complete the children's files: blood lead screening for children #3, 5, and 11.”

“Ensure the center has an adequate supply of emergency water.”

“Submit the following items to OCCL to complete the staff files: professional dev. plans for two staff members, 1 reference for one staff member, a health appraisal w/ TB for one staff member, a health appraisal only for one staff member.”

“Submit the following documentation to complete staff files. Two references are needed for two staff members and one of those staff members needs administration of medication certification or training and a professional development plan.”

“All children must be supervised at all times. A four-year-old child was able to leave the bathroom without being noticed. He went into another classroom, then outside to the adjoining building. One teacher's employment was terminated and the other received a verbal warning and must take a supervision class A mandatory emergency staff meeting will be held Monday night, 1-31-22. All staff will be required to take a supervision and classroom management class. The owner contacted Security Instruments and will have them place buzzards on the doors to sound when a back door is opened.”