Enchanted Minds Child Care Center

“On December 9, 2025, the Office of Child Care Licensing (OCCL) received two complaints regarding lack of supervision, failing to follow accident and injury procedures, unqualified staff, failing to use appropriate behavior supports, and transportation. An investigation began on December 15, 2025, and concluded on January 13, 2026. This complaint is substantiated for having unqualified staff alone with infants based on staff interviews and documentation received. Documentation showed Staff #1 alone with infants on at least one day and three staff members stated Staff #1 is always alone with infants, despite being qualified as an Early Childhood Intern. There is no evidence to substantiate this complaint for lack of supervision, failing to follow accident and injury procedures, or transportation. Although staff stated they heard a child was bitten, all staff stated they had no direct knowledge and did not witness an incident. There was no direct evidence that Staff #3 is a staff member paid by the center despite another staff member stating they believed Staff #3 is a staff member and provides transportation. Additional concerns noted were staff and child attendance records were incomplete, there were no staff signed into a classroom for one hour, not being truthful with OCCL staff, and not having a staff member present who is qualified as an Early Childhood Teacher and trained in day-to-day operations. There were multiple instances of staff and children not being signed out on attendance records as well as these paper attendance records not matching attendance documentation provided from the ProCare application. On one day, there was no staff signed into a classroom for one hour with four children present, and according to several staff statements, classrooms are often out of ratio. Regarding the alleged biting incident, staff member statements contradicted each other, and it appeared at least one staff member was not being truthful. According to staff statements and attendance documentation, there are no staff present in the mornings who are qualified as at least an Early Childhood Teacher and trained in day-to-day operations.”

“Ensure staff files are complete. Professional development plan for Staff #2. Goal on professional development plan for Staff #3. Orientation, OCCL Health and Safety training, reference letters, health appraisal w/TB test, and service letter for Staff #5. References and service letter for Staff #2. Health appraisal w/TB test for Staff #2 and #3. CPR/FA for Staff #5. Send to OCCL.”

“Ensure child files are complete. Child #3 needs health appraisal with immunizations and blood lead screening. Child #10 needs a blood lead screening. Send to OCCL.”

“Ensure all trash cans are covered. Send a picture of all trashcans to OCCL.”

“Ensure railing is repaired. Send a picture to OCCL.”

“Ensure first aid kit has tweezers. Send a picture”

“Ensure travel kit is complete. Includes a full first aid kit, water, liquid soap, emergency numbers, poison control number. Send a picture.”

“Ensure staff files are complete. Staff #1 needs orientation and four reference letters. Send to OCCL.”

“Ensure child files are complete. Health appraisal needed for Child #1, 2, 3, and 8. Developmental plans needed for Child #5, 7, and 9. Send to OCCL.”

“On November 21, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding providing unauthorized transportation, not using respectful communication with parents due to not notifying parents a child did not follow their planned transportation method, and not making reasonable accommodations to comply with provisions in an Individualized Education Plan (IEP) to adapt other practices for a child who has a special need or disability. An investigation began on November 27, 2024, and concluded on December 13, 2024. This complaint is substantiated for providing unauthorized transportation based on staff interviews. All staff stated Staff #1 drove Child #1 to school when the center has not been approved by OCCL to provide transportation. There is no evidence to substantiate this complaint for not using respectful communication with parents because according to staff interviews and documentation received, staff did not use disrespectful communication with parents, though staff did not notify parents Child #1 did not ride the bus. There is no evidence to substantiate this complaint for not making reasonable accommodations to comply with provisions in an IEP to adapt other practices because according to staff interviews and a file review, Child #1 does not have an IEP on file.”

“On July 22, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, administrator not being present the required hours and functioning in that role, screen time, mixed ages of children combined outside of hours permitted, and staff not reporting a child injury. This complaint is substantiated for staff not reporting a child injury because according to staff interviews and documentation received, the parent was not informed of a serious or potentially serious injury immediately after the injury occurred. There is no evidence to substantiate mixed ages of children are combined outside of hours permitted because according to staff interviews, they only combine for 90 minutes in the morning and combine in the afternoon only when there are less than twelve children total in the center. There is no evidence to substantiate this complaint for lack of supervision because based on staff interviews, there was a staff member in the lobby with the child when they opened the door for a parent, and it was immediately corrected. There is no evidence to substantiate this complaint for the administrator not being present the required hours and functioning in that role because based on staff interviews and documentation received, an administrator is working at least fifty percent of operating hours, and they function in that role. There is no evidence to substantiate excessive use of screen time because based on staff interviews, screen time is only used less than one hour a day.”

“On July 23, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline and additional concerns regarding incorrect staff-to-child ratios, the administrator not fulfilling job responsibilities, incorrect portion sizes for food and drinks, and not having a menu posted or changes to the menu communicated to parents. An investigation was conducted on August 28, 2024. This complaint is substantiated for improper staff-to-child ratios because according to documentation received, a staff member was alone with five infants for almost seven hours. There is no evidence to substantiate this complaint for improper discipline because according to staff interviews, all staff denied current staff members are using or have used improper discipline with children in the center, including their own. There is no evidence to substantiate this complaint for the administrator not performing duties as required because according to staff interviews and documentation received, administrators at the center are performing duties as required. There is no evidence to substantiate this complaint for improper portion sizes for food and drink because according to staff interviews and observations, children receive the proper portion sizes for food and drinks. There is no evidence to substantiate not having a menu posted or changes communicated to parents because according to staff interviews and documentation received, a menu was posted at the center and all staff stated parents are notified of changes to the menu. An additional concern noted at the visit was inaccurate staff and child attendance records because documentation received did not show children or staff signed out of classrooms accurately and children were signed into multiple tracking sheets at the same time. Another concern noted at the visit was a staff member working before being determined eligible. There was a staff member at the time of the visit who had not been fingerprinted and determine d at least provisionally eligible and on another date, according to documentation received, a staff member was alone with a group of children with only provisional eligibility. An additional concern noted was, based documentation reviewed, there were staff members who had not received the appropriate DEEDS Early Learning qualifications certificate enabling them to be alone with children, but attendance records submitted revealed they are left alone with children on multiple occasions.”

“Ensure staff files are complete. Professional development plan is needed for Staff #1, 2, 3, 5, 6, and 8. One reference needed for Staff #6. 2 references and one service letter or 4 references needed for Staff #1. Health appraisal needed for Staff #2. Release of employment needed for Staff #2.”

“Ensure infants and toddlers have a developmental plan within 45 days of enrollment. Send plans/checklists for Child #4, 8, and 9.”

“Ensure trash cans are covered. Pre-K and school age classrooms need trash cans with lids. Send picture to OCCL.”

“Ensure outdoor area is free of hazards. Fence needs mended- attach links to rail. Trash and hazards near sandbox need to be removed. Send picture of repairs to OCCL.”

“Ensure there is a sufficient amount off equipment for children - in good condition. Provide a sufficient amount of developmentally appropriate equipment, in good condition, for children in the 2-year-old classroom. Send a picture to OCCL..”

“Ensure all infants have a written feeding schedule, updated monthly. Ensure all infant bottles are labeled. Send documents and pictures to OCCL.”

“Ensure all staff members and volunteers are fingerprinted and determined eligible. Send eligibility letters to OCCL for Staff #6, 7 and 8”

“Ensure that all staff files are complete. Annual Review of Infant Safe Sleep for Staff # 2, 4, 5, 6. Annual Review of Abuse and Neglect for Staff # 4. Orientation for Staff #2, and 5. 7 hour OCCL Health and Safety training for Staff # 3 and 5. Job Description is needed for Staff 4 and 5. Release of Employment and Service Letters needed for Staff # 3, 4, 5, 6. Reference Letters needed for Staff #3, 4, 5, 6. Adult Abuse Registry Check for Staff #3, 4, 6. Health Appraisal with TB Screener need for Staff #4. Full Files are needed for Staff #7 and 8. CPR/First Aid needed for Staff # 1, 2, 3, 4, 5, and 8.”

“Ensure that all staff are signing in and out of the appropriate classrooms throughout the day. This was corrected at the visit.”

“Ensure that all perspective new families/center tours complete the Parent's Right to Know log. Corrected at visit.”

“Ensure that al children's files are completed. Ensure that Child 2, 3, 4, 5, 7 have dates of enrollment/hours and days attending. This was completed at the visit. Emergency Transportation waiver for Child 6. Infant Feeding Schedules completed and updated for Child 1 and 3. Blood Lead Screening for Child 19.”

“Ensure that all bleach/water and soap/water bottles are properly labeled and available in all rooms upon center opening for the day.”

“The refrigerator and freezer in the kitchen space needs to be cleaned and thermometers placed in each one. The current thermometer is not operational.”

“Ensure that there is emergency food on hand for 48 hours to reflect the centers current enrollment.”

“Ensure that infant feeding schedules are completed and updated monthly for children under 1 year of age”