Ducklings Early Learning Center - Chestnut Run

“Ensure staff files are complete. Staff #1 needs updated med cert, PD plan. Staff #2 needs OCCL 7 hour training. Staff #3 needs CPR/FA. Staff #4 needs safe sleep review. Staff #5 needs safe sleep review, OCCL 7 hour training, references, health appraisal/TB, service letter. Staff #6 needs health appraisal/TB. Staff #7 needs references, service letter. Staff #8 needs references, health appraisal/TB, Staff #9 needs 2 references or service letter. Staff #10 needs OCCL 7 hour training. Staff #11 needs CPR/FA (skills), orientation. Staff #12 needs CPR/FA, 1 reference. Staff #13 needs PD plan, 2 references or service letter. Staff #14 needs PD plan.”

“Ensure children's files are complete. Child #2, #3, #4, #9, #15 needs blood lead screening. Child #10, #5 need developmental plan.”

“Ensure indoor space is safe. Front door is not closing properly. No security upon LS entering. -Toilet in Doodlebugs is inoperable. - Counters and fridges need clean in Crickets, Caterpillars and infant rooms.”

“Ensure classrooms are supplied with toilet paper/paper towels.”

“Rest equipment needs to be labeled in Doodlebugs. Ensure safe sleep practice is followed - Infant rooms have loose sheets.”

“Ensure MAR forms are complete.”

“Ensure shelter-in-place supplies. Water and food supply.”

“On June 6, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations including not providing truthful information to parents, not following food policy, failing to provide injury report and first aid, not meeting the needs of a child, not following policy for parent access, failing to follow expulsion policy, failing to handle parent concerns and complaints, lack of supervision, failing to sanitize bottles, and lack of sanitation in the refrigerator. An investigation was conducted on June 12, 2025. Based on interviews and documentation reviewed this complaint is substantiated for not providing truthful information to parents. LS #1 reviewed two written incident reports and viewed video footage from May 14, 2025, which all showed different explanations of what happened to Child #1 on May 14, 2025. Based on interviews and documentation reviewed, this complaint is substantiated for failing to follow their policy regarding parents or guardian s visits and monitoring of the program. Staff #3 stated Administrator #1 directed Parent #1 and Parent #2 to stop visiting. Owner #1 stated there was an open-door policy for both parents, but then asked if they could send a message before coming in so they could coordinate a time to come in. Based on interviews and documentation reviewed, this complaint is substantiated for failing to follow expulsion policy. LS #1 reviewed documentation from one meeting held on June 4, 2025, with both parents. The handbook states, child care will be terminated if you or your family becomes a safety threat by becoming hostile and we cannot resolve the situation. Based on information provided through interviews it does not appear the family was a safety threat or hostile. Based on staff interviews and video footage reviewed from May 14, 2025, there is no evidence to substantiate this complaint for lack of supervision. Adequate staff were present in the classroom, which was in correct staff-to-child ratio. Staff st ated they sit with children at mealtimes to supervise them and encourage them to eat. Based on interviews and documentation reviewed there is no evidence to substantiate this complaint for not following food policy. Parents provide food and the schedule posted follows the classroom practices. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for failing to provide an injury report and first aid. The incident report dated May 14, 2025, was signed and dated by the parent or guardian. The incident report also states there was no visible injury. The incident reported dated May 15, 2025, stated parent or guardian refused to sign. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for not meeting the needs of a child. Staff #1 and Staff #3 both stated they sit with the children, give hugs, and pick them up when in distress. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for failing to handle parental concerns and complaints. Owner #1 stated there is an administrator only application on Brightwheel, which allows private communication and appointment scheduling with administrators. The administrator held a meeting with both parents to discuss their concerns. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for failing to sanitize bottles. The facility does not provide food or milk. Staff #1 and Owner #1 stated milk bottles sent from home are rinsed and sent home daily. Based on interviews and observations at the visit, there is no evidence to substantiate this complaint for lack of sanitation in the refrigerator. The refrigerator is cleaned every Friday, unless needed beforehand. The refrigerator appeared clean upon inspection by LS #1 and LS #2. An additional concern noted was a review of video footage showed two staff members using cell phones while caring for children.”

“Ensure at least an ECT is trained in day-to-day operations.”

“Ensure staff files are complete. Staff #1 needs OCCL training, safe sleep signed. Staff #2 needs 9 training hours. Staff #3 needs OCCL training, 2 references. Staff #4 needs CPR/FA, PD plan. Staff #5 needs PD plan. Staff #6 needs OCCL training, job description, 2 references, declaration/drug statements signed, and adult abuse check.”

“Ensure children's files are complete. Child #3, 5, 8 need developmental plans upon 45 days of enrollment. Child #8, 9 need blood lead screening. Child #9, 10 need parents right to know signed.”

“Ensure rest equipment is labeled. Butterflies needs chart completed.”

“Ensure MAR forms are complete for all medications, including OTC meds. _ Access to box.”

“Ensure infant feeding statements are updated & classroom teachers have access. Ensure bottles are labeled.”

“Ensure infant daily logs include 30-minute sleep checks.”

“On April 22, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of failing to allow services for a child with disabilities. An investigation was conducted on April 23, 2025. Based on interviews with staff and reporting parties, this complaint is substantiated for failing to allow services for a child with disabilities. Interviews with staff and reporting parties indicate the administrator stated on April 18, 2025, Therapist #1 would need a criminal background check for the center prior to providing services for Child #1 s Individualized Family Service Plan (IFSP). Administrator #1 had called Licensing Specialist (LS) #1 on April 23, 2025, to ask if Therapist #1 needed fingerprinting completed for the center and was told this was not required. As of this writing, the administration had not responded to Therapist #1 s April 22, 2025, call to confirm if fingerprinting for the center was required so services had not begun. Child #1 started attending the center on April 22, 2025, and services were to have begun that day. An additional concern noted was Child #1 s file did not contain IFSP documentation as required.”

“Ensure staff files are complete. Staff #1 needs OCCL training. Staff #2 needs orientation, DEEDS certificate. Staff #3 needs orientation.”

“Ensure children's files are complete. Child #1, #6, #9 need monthly infant feeding schedules.”

“Ensure developmental plans are completed within 45 days of enrollment.”

“Ensure classroom/building is free of insect infestation. Ants in infant room.”

“Ensure refrigerator is 41' or cooler; Waddlers @50'.”

“Ensure infant cribs are free of blankets. Ensure crib sheets are tight-fitting.”

“Ensure MAR forms are completed w/specific medication.”

“Ensure evacuation drill/log and inspection monthly.”

“Ensure current lesson plans are posted; Crickets.”