The Learning Center At Calvary

“The Office of Child Care Licensing (OCCL) received four complaints between September 10, 2026, and September 18, 2026, regarding concerns of supervision and staff-to-child ratios, children hitting each other/bullying, and the facility's written policies not being followed. An investigation was conducted on September 15, 2026, which included interviews with Staff #1 through 5, review of video footage, attendance records, and the facility's written policies and procedures. This complaint is substantiated regarding lack of supervision. Information obtained during the investigation showed Child #1 exited their assigned classroom without direct supervision two times within a half hour time period. Child #1 left the room and was found by Staff #1 15 minutes prior to Parent #1 arriving. When Parent #1 arrived to pick up, Child #1 was directed to go upstairs alone during dismissal before Parent #1 was physically present at the classroom. Video footage reviewed showed approximately three minutes elapsed between Parent #1 entering the office and Staff #1 locating Child #1. The facility has since modified its dismissal procedures and now requires children to remain with staff until an authorized pickup person is present. It was unable to be determined whether Child #1 did or did not exit the building when they were missing, as video footage from outdoor areas was not available. Some staff interviewed stated outside doors are propped at times but could not confirm whether they were on September 8, 2026. This complaint is substantiated regarding the facility not following written policies. Documentation reviewed showed Parent #1 was provided an outdated parent handbook at enrollment. On September 17, 2026, Parent #1 received an updated parent handbook with updated termination policies, noting care could be terminated for any and no reason, and was informed they had 24 hours to acknowledge receipt. Owner #1 then sent Parent #1 a termination letter on September 18, 2026, noting care for Child #1 was terminated immediately with no further explanation. This termination did not follow the policies Parent #1 agreed to upon initial enrollment. There is no evidence to substantiate this complaint regarding improper staff-to-child ratios. Information obtained during the investigation, including staff interviews and attendance records reviewed for September 11, 2026, showed the combined Pre-K and School-Age classroom remained within required staff-to-child ratios. There is no evidence to substantiate this complaint for children bullying each other based on staff interviews conducted. Staff stated the children were playing with rolled up paper and tapping each other on the shoulders; staff stated due to this concern being brought up, staff have been instructed not to allow this type of play.”

“The Office of Child Care Licensing (OCCL) received four complaints between September 10, 2026, and September 18, 2026, regarding concerns of supervision and staff-to-child ratios, children hitting each other/bullying, and the facility's written policies not being followed. An investigation was conducted on September 15, 2026, which included interviews with Staff #1 through 5, review of video footage, attendance records, and the facility's written policies and procedures. This complaint is substantiated regarding lack of supervision. Information obtained during the investigation showed Child #1 exited their assigned classroom without direct supervision two times within a half hour time period. Child #1 left the room and was found by Staff #1 15 minutes prior to Parent #1 arriving. When Parent #1 arrived to pick up, Child #1 was directed to go upstairs alone during dismissal before Parent #1 was physically present at the classroom. Video footage reviewed showed approximately three minutes elapsed between Parent #1 entering the office and Staff #1 locating Child #1. The facility has since modified its dismissal procedures and now requires children to remain with staff until an authorized pickup person is present. It was unable to be determined whether Child #1 did or did not exit the building when they were missing, as video footage from outdoor areas was not available. Some staff interviewed stated outside doors are propped at times but could not confirm whether they were on September 8, 2026. There is no evidence to substantiate this complaint regarding the facility not following written policies. While documentation reviewed showed Parent #1 was provided an outdated parent handbook at enrollment, on September 17, 2026, Parent #1 received an updated parent handbook with updated termination policies. Owner #1 also provided a copy of a parent code-of-conduct that was acknowledged and signed by Parent #1 upon enrollment; staff interviews indicated Parent #1 did no t follow the agreed upon code of conduct, thus leading to the termination of care for Child #1. There is no evidence to substantiate this complaint regarding improper staff-to-child ratios. Information obtained during the investigation, including staff interviews and attendance records reviewed for September 11, 2026, showed the combined Pre-K and School-Age classroom remained within required staff-to-child ratios. There is no evidence to substantiate this complaint for children bullying each other based on staff interviews conducted. Staff stated the children were playing with rolled up paper and tapping each other on the shoulders; staff stated due to this concern being brought up, staff have been instructed not to allow this type of play.”

“The Office of Child Care Licensing (OCCL) received four complaints regarding concerns of not using positive behavior supports and failure to report suspected child abuse or neglect. An investigation was conducted on September 2, 2026, which included interviews with Owner #1 and Staff #2 and review of video footage involving Staff #1, Child #1, and Child #2. This complaint is substantiated regarding failure to use positive behavior supports. Video footage showed Staff #1 physically held Child #1, used inappropriate language and interactions while managing Child #1's behavior, and intentionally startled Child #2 during nap time. This complaint is substantiated regarding failure to report suspected child abuse or neglect. Information obtained during the investigation showed Staff #1 was aware of the concerns and did not call the Child Abuse and Neglect Report Line, and when Staff #1 notified Owner #1 of the allegations, Owner #1 contacted the Report Line seven days after notifying OCCL.”

“The Office of Child Care Licensing (OCCL) received four complaints regarding concerns of not using positive behavior supports and failure to report suspected child abuse or neglect. An investigation was conducted on September 2, 2026, which included interviews with Owner #1 and Staff #2 and review of video footage involving Staff #1, Child #1, and Child #2. This complaint is substantiated regarding failure to use positive behavior supports. Video footage showed Staff #1 physically held Child #1, used inappropriate language and interactions while managing Child #1's behavior, and intentionally startled Child #2 during nap time. There is no evidence to substantiate this complaint regarding failure to report suspected child abuse or neglect. Information obtained during the investigation showed when Staff #1 notified Owner #1 of the allegations, Owner #1 contacted the Report Line the same day after notifying OCCL.”

“Ensure all staff files are complete. Staff #9 needs OCCL health and safety training for child care professionals. Staff #11 needs references and health assessment with TB results.”

“Ensure the refrigerators reads 41 degrees or colder. One year old room, is reading 50 degrees and the two year old room is reading 44.5 degrees.”

“Ensure there are proper number of toilets for the children in attendance. There is only one working bathroom upstairs. Repair toilet in the other bathroom and send pictures to OCCL.”

“Ensure equipment is in good condition. School age room dramatic play stove and table need repair or replacement.”

“Ensure electrical outlets are covered. Cover outlets in school age room and indoor play area.”

“Ensure all staff have a comprehensive background check and eligibility determination or provisional eligibility notification on file. Staff #1 has pending Maryland out-of-state clearance outstanding. Send an elgibility letter for staff #1 to OCCL by August 25, 2023.”

“On June 14, 2023, the Office of Child Care Licensing received a complaint regarding not accommodating a child with special needs and not following the center's expulsion policy. An investigation was conducted on June 15, 2023. Based on the results of this investigation, this complaint is substantiated for the center not following its own expulsion policy because the center s policy states families will be given at least five days notice before being dismissed from care. There is no evidence the center did not accommodate a child with special needs because this specialist reviewed Child #1 s Individualized Educational Plan (IEP) and observed systems in place in the classroom as contained in the IEP.”

“Staff to Child ratio needs to be maintained at all times. There were 21 children in the Pre-K room and the administrator was in the room covering because of a call-out. The administrator was enabled to answer the door without affecting ratios in the classroom.”

“Ensure staff files are completed. Staff # 1 needs one more reference. Staff #2: Needs a second attempt for service letters and 2 more references. Staff #3: Needs a signed PDP, Job Description, 2 References, Declaration, Drug/Alcohol statement, and Adult Abuse registry. Staff #4: Needs a Job Description Staff #5: Needed a signed PDP”

“The refrigerator temperature was 57 degrees. The administrator stated they use the refrigerator upstairs for they for storage until a new refrigerator arrives. Delivered food needs to be labeled with contents and date of preparation or expiration.”

“Ensure fall zones are protected. Mulch needs to be filled to DECLARE regulations for fall zones. Sandbox had standing water and was not completely covered. Ensure sandbox cover is tightly covering the entire sandbox and standing water is removed.”