Police Athletic League Of Wilmington Child Care Center

“On August 12, 2026, OCCL received a complaint regarding allegations regarding respectful communication with parents and an inappropriate sleep/rest environment. An unannounced complaint investigation was conducted on August 12, 2026, which included observations of the classroom during rest time, interviews with Director #1, Staff #1, and Staff #2 and a review of classroom camera footage. This complaint is substantiated for not providing appropriate rest equipment to preschool-age children who wanted to nap/rest while in care. During the investigation, LS #1 observed three of ten children sleeping at classroom tables with blankets. Staff #2 and Director #1 stated the children had been at the tables for approximately 20 minutes and were not required to remain at the tables for the entire rest period. A review of camera footage from August 10, 2026, showed the classroom lights were off for approximately 50 minutes. Children were engaged in various activities throughout the rest period, including playing, moving throughout the classroom, and talking with peers at the tables. LS #1 also observed children falling asleep during the rest period while sitting at the tables. Regarding the allegation of disrespectful communication with parents, Staff #1 was interviewed regarding the conversation with Parent #1. Staff #1 stated they attempted to explain the classroom's rest routine and why the children may become tired during the day. Staff #1 acknowledged the conversation ended after it became apparent they and Parent #1 did not agree regarding the circumstances. Staff #1 denied speaking inappropriately to Parent #1. Based on the observations, interviews, and review of camera footage, there is no evidence to substantiate this complaint for allegations regarding disrespectful communication with parents.”

“Ensure staff files are complete. Please refer to the staff list left behind during the visit. Including one pending out-of-state for Staff #9”

“Ensure child files are complete. Please refer to the child file list left behind during the visit.”

“Radon tests are expired. Radon should be tested every 5 years.”

“Please conduct a monthly fire drill and send a video to OCCL”

“School Bus windows are broken. Window #10, #13”

“School- Age/ Summer Camp needs a weekly or monthly plan. There is no plan currently”

“On June 8, 2026, and June 22, 2026, OCCL received complaints regarding allegations of regulatory non-compliance in the following areas: infant safe sleep, infant feeding requirements, infant daily logs, age-appropriate toys and equipment, required activity areas, unqualified staff alone with children, no notification to OCCL of a change in administrator, inappropriate behavior supports, indoor space requirement violations, monthly fire inspection reports and fire drills not completed, no notification to OCCL of failure of fire alarm system, unsafe transportation, staff background check requirements, lack of building security, unsafe outdoor play area, no staff access to child emergency information, policy for child release, no notification to OCCL of child injury requiring medical care, lack of paper towels for hand washing requirements, staff using disrespectful communication to other staff, staff termination policy, written policies available to staff, staff files current, child present without required documentation, incorrect staff-to-child ratios. An investigation began on June 9, 2026, and concluded on June 30, 2026. Based on observations, staff interviews, and documentation reviewed this complaint is substantiated for failing to complete monthly fire inspection reports and file drills, staff background check requirements, and no notification to OCCL of child injury requiring medical care. Based on interviews, observation, and documents reviewed, there is no evidence to substantiate this complaint for safe sleep violations, infant feeding requirements, infant daily log, insufficient age-appropriate toys and equipment, required activity areas, unqualified staff alone with children, no notification to OCCL of a change in administrator, inappropriate behavior supports, indoor space requirement violations, no notification to OCCL of failure of fire alarm system, unsafe transportation, lack of building security, unsafe outdoor play area, no staff access to child e mergency information, policy for child release, lack of paper towels for hand washing requirements, staff using disrespectful communication to other staff, staff termination policy, written policies available to staff, staff files current, a child present without required documentation, or incorrect staff-to-child ratios.”

“On April 9, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of lack of supervision. This incident was self-reported to OCCL by Administrator #1 on March 31, 2026. Based on information received in the self-report, this complaint is substantiated for lack of supervision. The administrators acknowledged Child #1 was left behind when the group returned from an outing to a park due to an inaccurate counting of children conducted before leaving the park.”

“Ensure staff are fingerprinted and determined eligible before starting work.”

“Ensure staff files are complete.”

“Ensure child files are complete. Health appraisal needed for Child #14, #19 Immunizations needed for Child #19 Blood lead results needed for Child #11, 13,19,20 Dev. plans needed for child # 1, 4, 7,8,9”

“Ensure freezer is functional and reads below 0. Send repair proof.”

“Ensure cribs are 18 inces apart in the infant class.”

“Ensure staff files are complete. Staff #1 needs application/ resume, job description, service letter from PAL and 2 references. Staff #2 needs OCCL H &S training. application/ resume, 4 references, declaration, drug and alcohol statement. Staff #3 needs oreintation, OCCL h&s training, application/ resume, job description, references, declaration and alcohol statement, release of employment.”

“Ensure child files are complete. Child # 14 and 15 need infant feeding statements”

“Ensure staff files are complete. Orientation needed for Staff #1, 4, 8, and 9. 7-hour OCCL Health and Safety training is needed for Staff #1 and 9. Application/Resume needed for Staff #3 and 4. Job description needed for Staff #1, 4, 6, 7, 8, and 9. References needed for Staff #1, 3, 4, 5, 6, 7, 8, and 9. Declaration needed for Staff #4 and 9. Drug/alcohol statement for Staff #4. Adult abuse registry check for Staff #4. Health appraisal with TB test for Staff #1, 2, 5, 8, and 9. Service letters or additional references for Staff #1, 3, 4, 5, 6, 7, 8, and 9. Driver's license for Staff #8.”

“Ensure children have a health appraisal and immunizations dated within 13 months. Child #6 needs a health appraisal with immunizations. Child #12 needs a health appraisal with immunizations. Child #125 needs a health appraisal. Child #16 needs a blood lead screening. Send to OCCL.”

“Travel kit is missing liquid soap, water, and emergency numbers.”

“Please provide monthly feeding statements for infants for the month of October.”

“Please post lesson plans. Send a copy of School Age lesson plans and the 4 year-old room.”

“On August 20, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, incorrect staff-to-child ratio, and excessive screentime. An investigation was conducted on August 21, 2024. This complaint is substantiated for incorrect staff-to-child ratio because according to staff interviews and documentation received, multiple classrooms were not in correct staff-to-child ratio on August 20, 2024. One classroom had incorrect staff-to-child ratios for an hour and 27 minutes. There is no evidence to substantiate this complaint for lack of supervision because according to staff interviews, all staff denied children being left alone in the hallway. There is no evidence to substantiate this complaint for excessive screentime because according to staff interviews, all staff denied using excessive screentime in the classrooms. An additional concern noted at the visit was staff attendance records on the documentation received were inaccurate as three staff did not sign out of their classrooms and there was one instance of no staff member being signed into a classroom for one hour.”

“Ensure ratios and group size are maintained. This was corrected at the visit.”

“Ensure staff files are complete. CPR and FA needed for staff #8,9,11,15,16,17,18,21,22,23. Professional Development plan needed for staff# 7,8,11,14,17,18,20,26. Annual review of safe sleep and abuse and neglect needed for staff #7,8,15,18,19,20. Orientation needed for staff #1,2,3,4,5,6,11,14,15,23,24,26,27,28,29. 7 hour OCCL health and safety training needed for staff# 1,2,3,4,5,6,9,10,12,14,17,24,27,28,29. Personal data sheet needed for staff #27. Job description needed for staff #9,10,11,15,17,23,27. Two references are needed for staff# 9,10,13,14,15. Three references are needed for staff# 12. Four references needed for staff# 17,23,26,27. Service letter or 2 additional references needed for staff # 9,10,13,14,15 Declaration needed for staff# 15,23. Drug/Alcohol statement needed for staff #15. Health appraisal needed for staff # 10,13,14,15,17,23,27. Health appraisal needed for staff#12. Release of employment needed for staff #15.”

“Ensure staff attendance is accurate. In two school-age rooms, staff were signed out but they were still present. This was corrected at the visit.”

“Ensure parent's right to know log is completed. Send copy to OCCL.”

“Ensure child files are complete. Child #9,13,14 need blood lead results.”

“Ensure all sinks are working properly. The left sink in the bathroom across from the 3's room was not working.”

“Ensure vehicles have a fire extinguisher inside. All vans need extinguishers.”

“Ensure staff-to-child ratios are correct. In Camp 9-10 year olds, there was one teacher with 18 school age children. This was corrected at the visit.”

“Ensure tracking sheets are accurate at all times. Tracking sheets in five classrooms were inaccurate. This was corrected at the visit.”

“Ensure lesson plans are posted or available. Send lesson plan for 4 year olds to OCCL.”

“On February 13, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of not providing sufficient milk to the children, not providing water for the children, cockroaches in the center, gnats around sinks, improper staff-to-child ratios and improper mixing of toddlers and preschool age children, and school-age children walking unsupervised. An investigation was conducted on February 21, 2024. This complaint is substantiated for improper staff-to-child ratios because a classroom was out of staff-to-child ratio on two days based on a review of attendance records. There is no evidence to substantiate this complaint for improper mixing of toddlers and preschool-age children, as the center is combining them during the timeframes permitted. There is no evidence to substantiate this complaint for not providing sufficient milk because 12 gallons of milk were present at the visit and all staff interviewed stated milk is served to children at meals. There is no evidence to substantiate this complaint for not providing water for the children based on staff interviews conducted. All staff members interviewed stated children are offered water throughout the day and provided some if they ask. There is no evidence to substantiate this complaint for the presence of cockroaches or gnats in the center based on observation of the kitchen, classrooms, and sinks in the facility. A previously conducted complaint investigation showed the center is completing regular pest control treatments specifically for cockroaches. There is no evidence to substantiate this complaint for school-age children walking unsupervised based on interviews conducted. The facility director stated there are no children enrolled from P.S. duPont Middle School, and any school-age children enrolled at the center are transported to and from their schools. An additional concern noted was staff and child attendance records were incomplete due to children and staff not signing in or o ut as needed.”

“On February 7, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of a cockroach infestation. This complaint is substantiated because the center provided documentation of a recent contract with Home Paramount Pest Control to conduct weekly visits for cockroaches, showing there was a recent infestation.”

“There was an unqualified staff member alone in the infant classroom with one child. This was corrected by moving a qualified staff member into the classroom and providing a staffing schedule to document how this will be corrected moving forward.”

“On July 26, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of staff not being qualified, lack of supervision, menus not being posted, and the administrator not being present at the facility the required number of hours. An unannounced visit was conducted on August 1, 2023, to investigate this complaint. This complaint is substantiated because the attendance records from June 29, 2023, showed Staff #2 alone with 22 school-age children for the entire day. The attendance records from July 28, 2023, documented Staff #3 present in the summer camp classroom. Staff #3 had not been identified to OCCL as a staff member and had not been fingerprinted prior to their start date. There was not a current menu posted in any of the classrooms or the kitchen. [name withheld] was not able to provide a copy of the current menu either. During the complaint visit, there were other concerns cited. This included Staff #1 stating she did not have any attendance records for OCCL to review and that she did not have access to ProCare so that she could document the attendance, and the attendance records that were reviewed for the summer camp program did not have any of the children or staff members signed out on any of the dates that were reviewed.”

“Ensure the center has sufficient staff available for all children enrolled. Ensure DEEDS certificates are obtained within 60 days of the hire date.”

“Ensure the center meets and maintains the 1:4 teacher ratio.”

“Two School Age classrooms had no qualified staff present.”

“Ensure staff are fingerprinted and determined eligible by the CHU prior to the start date.”

“All staff files must be complete. Send the complete staff file for Staff #1, 6, 9, and 10-19. Staff #2 needs an annual professional development plan (PDP), safe sleep, and child abuse and neglect. Staff #3 needs an annual PDP, safe sleep, child abuse and neglect, and current CPR/First Aid. Staff #4 needs current CPR/First Aid, Administration of Medication, application/resume, job description, references, adult abuse registry, health appraisal with TB, and service letter. Staff #5 needs a job description, references, declaration, drug/alcohol statement, adult abuse registry, health appraisal with TB, and service letters. Staff #7 needs PDP, safe sleep, and child abuse and neglect. Staff #8 needs child abuse and neglect, references, adult abuse registry, health appraisal with TB, service letters, and current CPR/First Aid.”

“Send the completed 7-hour DIEEC Health and Safety training for all staff.”

“Ensure all staff are signed in and out of the classrooms daily.”

“Send the completed Parent Right to Know log.”

“All child files must be complete. Send documentation of dates of enrollment and hours/days attended for children #2,10, 11, 12, 13, 14, 15, 16, 18, 20. Send current health appraisal with immunizations for children #4, 5, 7, 8, 14. Send documentation of completed blood lead screening for children #2, 3, 4, 6, 7, 8, 9, 14, 16, and 20. Send the signed screen time and parent right to know for children #2 and 17.”

“Ensure all children are signed in and out of the classrooms daily.”

“Ensure all cleaners are properly labeled. Ensure all chemicals are locked away and not accessible to the children.”

“Ensure all floor fans are not accessible to children.”

“Replace all stained/broken ceiling tiles in all classrooms and bathrooms. Remove all plugin air fresheners. Ensure all outlets are covered (One's classroom). Ensure all ceiling vents are cleaned. Ensure the Two's classroom floor is clean and free of sticky substances. Repair the floor in Two's classroom (bubbling near 3's and 4's). Ensure all trashcans are covered at all times. Ensure all carpets are clean in 4's room. Remove the carpet that is torn in 4's room. Ensure all items in cubbies are not touching. Ensure all wall repairs are painted and able to be cleaned. Clean the exercise saucer in the One's room and ensure it is maintained. Ensure all classrooms are free of insects (One's room).”

“Ensure the kitchen floor is clean and maintained at all times. Ensure the deep frier is cleaned and maintained at all times. Repair/replace missing tiles. Send pictures upon completion.”

“Ensure potty chairs are cleaned and sanitized after each use. Send a picture. Ensure/Replace batteries are operational in all paper towel dispensers. Repair mechanical vent in child bathroom on the 1st floor. Ensure all changing tables have soap/water and sanitizing solution available for cleaning.”

“Ensure all nap equipment is labeled and top and bottom coverings are not touching when stored.”

“Ensure the One's classroom has all required areas (Sensory, Building, Language/Dramatic Play, Manipulatives, Music).”

“Ensure all classrooms have soap/water and disinfectant solutions available and used when required.”

“Ensure a foot-activated trashcan is placed within reachable distance from the diaper changing tables. Ensure all diaper changing tables have disposable paper available for each diaper changing.”

“Ensure all medications are properly labeled and MAR completed. All medications must be locked away and not accessible to children.”

“Purchase the following items for the first aid kit: eye patch, finger splint, first aid guide, pen and paper, plastic bag, and thermometer.”

“Ensure all classrooms have evacuation diagrams posted. (Two's and School Age (11+)). Send fire drills for July and August.”

“Ensure the current menu is posted at all times.”

“Ensure all classrooms have current lesson plans posted or available to be reviewed (One's, Threes and Fours, and School Age).”

“Ensure all classrooms have schedules posted. (1's, 2's, School Age 9-10-year-olds).”

“Send the completed renewal application to OCCL. The application must be received 60 days prior to the license expiration.”

“During an enforcement visit, two unqualified staff members were alone with four one-year-old children in the One's classroom. This was corrected at the visit when a qualified staff member was brought into the One's classroom.”

“On March 7, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding the allegation of lack of supervision. An unannounced visit was conducted on March 7, 2023, to investigate the complaint. The complaint is substantiated because the center self-reported the incident as required by the Delacare Regulations.”

“On March 1, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding the allegations the staff is not following the center s food policy concerning procedures that address food allergies and the staff did not notify the child s guardian of the allergic reaction as required. An unannounced visit was conducted on March 7, 2023, to investigate the complaint. The complaint is substantiated because through interviews it was determined the child did ingest peanut butter and was placed on the bus to be transported to another school before the guardian or the school had been notified of the incident.”

“The Office of Child Care Licensing (OCCL) received a complaint on February 8, 2023, regarding allegations of lack of supervision and unqualified staff alone with the children. An unannounced visit was conducted on February 14, 2023, to investigate the complaint. The complaint is substantiated for lack of supervision because Child #1 did leave the classroom and was unsupervised until he was stopped by another staff member and returned to the classroom. Staff stated Child #1 never left the building. There is no evidence to substantiate the allegation of unqualified staff alone with children because the attendance records document both Staff #1 and Staff #2 were signed in to the classroom and Staff #2 had not been left alone with the children.”

“The Office of Child Care Licensing (OCCL) received a complaint on December 13, 2022, regarding allegations of improper discipline and improper staff-to-child ratios. An unannounced visit was conducted on December 19, 2022. The complaint is substantiated for improper discipline. OCCL cited the non-compliance when the administrator self-reported the incident. Staff #1 s employment was immediately terminated. There is no evidence to substantiate the allegation of improper staff-to-child ratio because the attendance records showed the correct ratios were being maintained.”

“A staff member was seen using improper discipline with a child while at the public library for story time. The staff member's employment was immediately terminated when this incident was reported. All documentation of the incident has been received by OCCL.”

“The Office of Child Care Licensing (OCCL) received a complaint on October 27, 2022, regarding the allegations of improper staff-to-child ratios, staff not being qualified, the administrator not being present as required, and improper discipline. An investigation was conducted on November 1, 2022. The complaint is substantiated for improper staff-to-child ratios and unqualified staff because during the investigation the specialist observed the one-year-old classroom with an unqualified staff member alone with six children. This was corrected at the visit when Administrator Roxanne Coleman entered the classroom. Based on staff interviews and observations, there is no evidence to substantiate the allegations of staff using improper discipline. There is no evidence to substantiate this complaint for the administrator not being present the required number of hours as she stated she is present at the center from 8:30 am to 7:00 pm and on days when she may not be present, there are other staff present to assist when needed. Concerns noted were staff and child attendance were not documented in one classroom.”

“The administrator is required to have the Infant/Toddler and School-Age specialized trainings added to the EC Administrator Deeds Early Learning certificate.”

“All staff are required to be fingerprinted before beginning employment. Send the fingerprinting receipts for all new staff members.”

“All staff files must be complete. Send the completed application for one staff member. Send the current CPR/First Aid for six staff members. Send the completed professional development plan for five staff members. Send the annual safe sleep for six staff members. Send the annual child abuse and neglect for seven staff members. Send the staff orientation record for eight staff members. Send the job description for five staff members. Send the references for nine staff members. Send the declaration and drug/alcohol statement for seven staff members. Send the fingerprinting receipt for eight staff members. Send the adult abuse registry for seven staff members. Send the health appraisal with TB results for three staff members. Send the service letters for eight staff members.”

“Send the completed Parent Right to Know log.”

“All child files must be complete. Send the current health appraisal with immunizations and blood lead screening for one child. Send the documentation of the blood lead screening for three children.”

“Ensure all staff have access to ProCare to track the attendance of each child in all classrooms. If access is not available, paper tracking must be completed.”

“Remove and replace the torn cots form the Three's classroom.”

“Send the completed Administration of Medication certificate for six staff members.”

“Ensure all staff use and understand the provided curriculum. Ensure all lesson plans include the required social-emotional activities daily and the food/healthy habits activity at least once a week. Send lesson plans for all classrooms.”