Bright Horizons At Prides Crossing

“The center is being cited for not using positive behavior supports. Regulation 20 states: A licensee shall ensure that all staff use prevention strategies, appropriate redirection rather than restraint, and positive developmentally-appropriate methods of behavior supports for children, which encourage self-control, self direction, positive self-esteem, social responsibility, and cooperation. An employee was observed using a threatening tone and physically moving a child inappropriately. This was corrected by the center terminating the employee.”

“Ensure staff files are complete. Staff #1 and #2 needs safe sleep”

“Please repair exposed bolt on toilet in room #6. Send photo to OCCL.”

“Ensure staff files are complete. Staff #1 needs training hours and an updated PD plan Staff #2 needs 2 more references”

“Ensure toilets are in good repair. Toilet in room 7 is leaking. Please send video to OCCL. Room 4C vent is rusted above changing pad. Please replace and send photo to OCCL.”

“Preschool playground has caution tape surrounding one area. Please send photo once area is repaired.”

“On February 20, 2024, a complaint was called into the Child Abuse and Neglect Report Line and was accepted for investigation by the Institutional Abuse Unit (IAU) but was later abridged. It was sent to the Office of Child Care Licensing (OCCL) on February 21, 2024, and accepted for improper discipline and not following mandated reporting requirements. An investigation was conducted on February 27, 2024. Based on interviews conducted, this complaint is substantiated for failing to follow mandated reporting requirements and for improper discipline. In late 2022, Staff #1 observed and informed Administrator [name withheld] about Staff #2 s concerning interactions with children, but no report was made to the Child Abuse and Neglect Report Line. However, based on an internal investigation, [name withheld] placed Staff #2 on administrative leave, then terminated her employment on December 16, 2022. Staff #1 was required to re-take the Bright Horizons Mandated Reporting and Recognizing Abuse training.”

“Ensure child files include updated health appraisal, Immunization records adn blood lead screening and results. Health appraisal needed for Child #2 Immunization needed for Child #11 Blood lead screening needed for Child #11, #12, #17”

“The Office of Child Care Licensing (OCCL) received a complaint on November 20, 2023, regarding lack of supervision and improper discipline. An investigation started on November 28, 2023, and ended on November 30, 2023. Based on interviews conducted this complaint is substantiated for improper discipline. Although the licensing specialist observed appropriate voice levels and positive redirection at the time of the visit, three staff interviewed confirmed Staff #5 does yell at the children. Based on interviews conducted, there is no evidence to substantiate this complaint for lack of supervision. The specialist observed staff supervising children appropriately while engaging children at eye level, changing a diaper, and extending language development through play. The administrator stated she has no concerns regarding staff supervision of children.”

“On November 2, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on November 8, 2023. Based on the results of this investigation, this complaint is substantiated for improper discipline because staff interviewed stated Staff #2 was observed using a loud tone with children and grabbed a child by their shirt., resulting in no marks or injury. The center acted quickly by placing Staff #2 on administrative leave on October 25, 2023, the day of the incident. After an internal investigation Staff #2 was terminated from employment on November 2, 2023, for failure to interact appropriately with children. Staff interactions were observed to be age appropriate and friendly at the time of the investigation.”

“Ensure all staff files are complete. Service letters are needed for Staff #1.”