Tutor Time Childcare Learning Center - Newark

“Ensure staff files are complete. The following is needed: - Start Date--Staff #5 - Administration of Medication--Staff #5, 11, 19, 24, 29 - Professional Development Plans--Staff #5, 14, 22, 24 - Annual Review of Safe Sleep and Abuse and Neglect--Staff #1, 14 - Orientation--Staff #3, 5, 11 - OCCL Health & Safety Training--Staff #3, 5, 11, 19, 24, 29 - Application/Resume/Data Sheet--Staff #3, 5, 11, 19, 24, 29 - Job Description--Staff #5, 24 - References -- Staff #3 (2), 4(4), 5(2), 9(2), 10(2), 21(4), 28(4), 29(2) - Adult Abuse Registry Check--Staff #8, 28 - Health Appraisal & TB Screener--Staff #4, 21 - Release of Employment--Staff #5 - Service Letters--Staff #5, 9, 10, 24 (if after 2 documented attempts, no service letters have been received, admin must obtain 2 additional references for the staff member).”

“Training Hours are needed for the following: --Staff #1(18 hours), #2(18), #12(18), #13(18), #14(18), #15(18), #16(18), #18(18), #20(18), #22(18), #25(18), #27(18)”

“Ensure all staff have current CPR/First Aid certifications. The following staff need to obtain training: Staff #2, 3, 5, 6, 7, 8, 9, 10, 11, 12, 13, 17, 19, 21, 22, 26, 28”

“Ensure Child Files are complete. The following is needed: --Child #1 and #5 need the Date of Enrollment and Hours of Attendance --Child #7 needs an Emergency Transportation and Medication statement signed by the family. Child #10 needs Screen Permission and Mat Permission signed on the Parent Permissions Form”

“Ensure Indoor Spaces are well maintained and clean. The following rooms need attention: --Infant 1--exposed dry wall patches --Infant 2--tape residue on walls --Toddler 2--exposed drywall patches and tape residue -- Twos--exposed drywall patches, chipped windowsill paint, tape residue, top storage space of cubbies needs to be cleaned --EPS--chipped windowsill paint, remove crayon on the walls, bottom of all shelves needs to be cleaned --Pre-K 1--walls and cabinets are dirty and need to be cleaned --Preschool--chipped windowsill paint, exposed drywall, tape residue, wall behind the class trash can, and sink cabinets need to be cleaned. Ensure all classrooms have covered trash in the classrooms. (These must not be the covered diaper trash). The following rooms need covered trash: -- Preschool, EPS (Needs to be cleaned), Junior K, and Pre K 1”

“Fridges in the Infant 1 and Infant 2 need to be cleaned.”

“Ensure that all classrooms have toilet paper and paper towels. Twos did not have either, and the bathroom needs to be cleaned and organized.”

“Please ensure the fall zone requirements are maintained on the Junior K/School Age playground.”

“Ensure nap mats are free from tears and not worn on the corners exposing the foam. Mats needs to be replaced in the following: --Toddler 2, EPS, Preschool, Pre-K 1, and Pre K 2”

“Ensure there are enough developmentally appropriate materials available in all classrooms. The following is needed: -- Two's need early art and music materials readily available. -- Toddler 2 had several empty shelves and not many materials available.”

“Ensure Foot Activated/Covered trash cans are used for diapering in the Preschool and EPS classrooms.”

“Ensure all infants in the Infant 1 classroom have updated Monthly Infant Feeding Schedules.”

“Ensure current lesson plans are posted. The preschool's plan was dated for 9/7/2026-9/11/2026”

“Training Hours are needed for the following: --Staff #25(18), #27(18)”

“On May 26, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of Child #1 not receiving prescribed medication as directed and medication administration was not being documented appropriately. The complaint also alleged Parent #1 requested Child #1's Medication Administration Records (MARs) and the records could not initially be located. An investigation was conducted on May 29, 2026, with follow-up information obtained on June 3, 2026. Based on the investigation, the complaint is substantiated for failure to administer medication as directed. Licensing Specialist (LS) #1 reviewed Child #1's asthma action plan provided by Nemours Children's Health dated March 12, 2026, which directed administration of Child #1's albuterol inhaler five to fifteen minutes prior to exercise or outdoor activity. Attendance records reviewed by LS #1 indicated Child #1 participated in outdoor play on multiple occasions during May 2026. Specifically, attendance records documented Child #1 attended outdoor play activities on May 13, May 15, and May 18, 2026; however, the MAR did not contain documentation indicating medication was administered prior to those outdoor activities as directed by the action plan. The complaint is also substantiated for failure to maintain complete and accurate medication administration documentation. LS #1 reviewed MAR documentation for March, April, and May 2026 and identified multiple deficiencies. The April 2026 OCCL MAR was not completed in its entirety. The May 2026 OCCL MAR did not contain medication instructions and lacked a parent or guardian signature. Additionally, no Tutor Time Prescription Medication Administration Consent Form was provided for May 2026. LS #1 also identified inconsistencies between attendance records and medication administration documentation. On May 8, 2026, the MAR documented medication administration at 10:30 a.m.; however, attendance records reflected Child #1 was signed out of care at 9:33 a.m. On May 6, 2026, medication administration was documented despite attendance records not indicating Child #1 participated in outdoor play. These discrepancies raise concerns regarding the accuracy and reliability of medication administration records maintained by the program. A secondary concern identified during the investigation involved attendance recordkeeping practices. LS #1's review of attendance documentation identified numerous instances during May 2026 in which staff attendance records and child attendance records were not consistently maintained. This included 18 instances of staff not signing out of classrooms and multiple instances of children not being signed in/out of classrooms.”

“Ensure staff members have a comprehensive background check and an eligibility letter or provisional eligibility letter on file before working with children. The staff member has not been working in the center since it was discovered an eligibility letter had not been issued by CHU. The length of time a staff member was employed by the program is undetermined, however, staff file documentation (which was requested by LS) has March 8, 2026 as the staff members orientation date.”

“On March 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper discipline and failure to follow procedures for notifying and reporting serious injuries. An investigation was conducted on March 25, 2026. Based on the investigation, the complaint is substantiated for failure to report and communicate a serious injury immediately. Documentation provided to LS #1 confirms receipt of an injury report signed by the family. However, the family did not receive an immediate phone call after the injury was addressed; instead, they were contacted at approximately 4:15 p.m. on the day of the incident to communicate the injury. Administrator #1 reported that Parent #1 questioned the time documented on the report, which was subsequently corrected. There is no evidence to substantiate the allegation of improper discipline. Administrator #1 reported the video footage existed for only one of the four incidents referenced in the complaint. Regional Coordinator (RC) #1 reviewed the available footage and did not identify improper discipline. Administrator #1 reported Staff #1 denied all allegations but acknowledged prior meetings addressing tone and interactions. Licensing Specialist (LS) #1 interviewed Staff #1 and Staff #2. Staff #1 denied all allegations of improper discipline. Staff #2 reported observations of Staff #1 using a tone perceived as inappropriate at times but also described Staff #1 as an effective teacher.”

“On March 24, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of heat and hot water, along with concerns related to failure to follow exclusionary illness policies. An investigation was conducted on March 24 and 25, 2026. Based on the investigation, the complaint is substantiated for lack of heat and hot water. Administrator #1 and Staff #1 confirmed a gas leak on March 20, 2026 required Delmarva Power to shut off gas service to the facility, resulting in loss of heat and hot water. Weather conditions on March 20 and March 23, 2026 allowed the building to maintain required temperature; however, hot water remained unavailable from March 20 through March 24, 2026. The complaint is also substantiated for an infant remaining in care with a fever. Administrator #1 confirmed to LS #1 an infant-aged child had a temperature of 104 F and was removed from the classroom to be cared for in the office. Administrator #1 stated care continued in the office while additional staff arrived to relieve the child s parent, who is also a staff member, so the child could be taken home. Documentation shows the child was signed out of the infant classroom at 9:30 am and remained in care until 1:20 pm. There is no evidence to substantiate the allegation related to requiring staff to report to work while ill with the flu. Administrator #1 provided documentation to LS #1 showing a staff member reported a flu diagnosis and called out of work. Additional records show the staff member was absent on March 17 and 18, 2026, following the call-out on the evening of March 16, 2026. When asked whether any staff member had been required to report to work after attempting to call out, Administrator #1 denied any such practice. Additional concerns identified during the investigation include failure to report a utility disruption to OCCL within 24 hours. Administrator #1 and Staff #1 confirmed gas service was shut off on Friday, March 20, 2026, resulting in loss of heat and hot water. Notification to OCCL should have occurred by Monday, March 23, 2026. Earlier notification would have allowed for technical assistance regarding hot water requirements and the process for submitting a variance request for use of portable heating units.”

“On January 23, 2026, the Office of Child Care Licensing (OCCL) received a complaint alleging improper discipline involving a staff member sitting on a child to restrain the child during nap time. On January 29, 2026, a second complaint was received and associated with the same allegations of improper discipline. An investigation was conducted on January 28, 2026. Based on the investigation, the complaint is substantiated. Licensing Specialist (LS) #1 reviewed video footage of the incident and observed Staff #1 pulling Child #1 by the arm and legs and improperly restraining the child on their mat for approximately five minutes. Administrator #1 stated, as a result of the program s internal investigation and review of the video footage, Tutor Time Human Resources determined Staff #1 s actions were not in accordance with the program s positive behavior management policies and procedures, and Staff #1 s employment was terminated on January 22, 2026.”

“Ensure all staff members have a current DEEDS certificate on file or an application submitted within 60 days of hiring. Staff #10 does not have a DEED certificate and an application has not been submitted.”

“Ensure all staff files are complete. The following is needed: -Start Dates: Staff #4, 7, 8, 10, 11, 13, 18 -CPR/First Aid: Staff #3, 4, 5, 7, 8, 10, 14, 17, 18, 20, 21, 24 -Administration of Medication: Staff #4, 5, 7, 8, 10, 12, 13, 14, 15, 16, 18, 21, 24 -Professional Development Plan: Staff #6, 12, 17, 18, 19, 22, 23 -Annual Review of Safe Sleep: Staff #2, 5, 9, 12, 15, 18, 19, 22, 23 -Annual Review of Abuse and Neglect: Staff #2, 5, 9, 12, 15, 18, 19, 22, 23 -Orientation: Staff #4, 5, 7, 8, 10, 11, 13, 18, 20 -OCCL Health and Safety Training: Staff #5, 8, 10, 11, 13, 14, 18, 19 -Application/Resume/Info Card: Staff #4, 5, 7, 8, 10, 17, 18, 19, 25 -Job Description: Staff #4, 5, 7, 8, 10, 11, 14, 17, 18, 25 -References: Staff #4(2), 5(2), 7(2), 10(1), 11(2), 13(4), 14(4), 18(2), 19(2), 20(1) -Declaration: Staff #4, 5, 10, 18 -Drug and Alcohol Statement: Staff #4, 5, 10, 18 -Adult Abuse Registry Check: Staff #4, 7, 10, 11, 18 -Health Appraisal and TB Screener Results: Staff #4, 5, 7, 8, 10 (has TB needs HA), 13, 14, 18, 19, 20 - Release of Employment: Staff #4, 5, 7, 8, 10, 18, 25 -Service Letters (or 2 documented attempts with 2 additional references if no service letter was obtained): Staff #4, 5, 7, 8, 10, 17, 19, 25 -Training Hours: Staff #1(13), 3(18), 5(1.5), 9(1.5), 12(13), 15(4.5), 16(5.5), 19(12), 21(9), 24(13)”

“Ensure Child Files are complete. Child #3 and #4 need updated Child Health Appraisals and Immunization Records.”

“Ensure all indoor spaces are clean and in good repair. Infant 1 needs to replace a water-stained ceiling tile. The Two-Year-Old classroom needs to clean/replace the classroom trash can. There is a large patch of blue paint pulled from the wall, exposing the drywall underneath. The classroom sink was backed up and not draining properly. All shelves in the room have excessive tape residue. Send pictures of corrections to OCCL.”

“Ensure refrigerators and freezers are clean, free from debris and excessive ice build up. Infant 1 and 2 freezers need to be defrosted. Infant 3 and Toddler 3 need to be cleaned and organized.”

“Ensure all nap mats are labeled and free from tears. Preschool mats need to be labeled and 8 need to be replaced. Two's need to replace 5. Toddler 3 needs to be labeled. Early Pre-K needs to be labeled.”

“Ensure Infant Feeding Schedules are updated monthly. Send all of the Infant 1 and 3 forms for September and the children under 1 in Toddler 2.”

“Ensure art materials are accessible to the children in the Two-Year-Old classroom.”

“Ensure annual renewal application materials are received 60 days prior to the expiration of the current license. Tutor Time's due date is August 31st, application was received after this date.”

“On July 31, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision after a child exited the classroom through a classroom door leading to the playground while a teacher was changing diapers. An investigation was conducted on August 4, 2025. Based on the findings, this complaint is substantiated. Administrator #1 confirmed Child #1 left the classroom through the exit and was located by Staff #1, who saw the child s head pass the windows positioned next to the door. Staff #1 immediately brought the child back inside and reported the incident to the designated center management team, as Administrator #1 was on vacation that day. An additional concern identified during the investigation also identified was the program s failure to notify OCCL within 24 hours of an incident involving a missing child, as required by DELACARE regulations. LS #1 addressed this with Administrator #1 and provided technical assistance on the importance of promptly reporting regulatory violations to the assigned Licensing Specialist.”

“On July 18, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision after a child was found in a closed classroom without their assigned teachers. An investigation was conducted on July 23, 2025. Based on the findings, the complaint is substantiated. Administrator #1, Staff #1, and Staff #2 all confirmed Child #1 left their classroom and entered a closed classroom. While Staff #2 was present in the room, they are a member of the housekeeping staff and do not hold a DEEDS Early Learning certificate. The teaching staff, who were responsible for supervising Child #1, were unaware the child had left the classroom until the child was returned. An additional concern identified during the investigation was the program s failure to notify the Office of Child Care Licensing (OCCL) within 24 hours of an incident involving a missing child, as required by regulation. LS #1 discussed this issue with Administrator #1 and provided technical assistance on the importance of reporting regulatory violations to the assigned Licensing Specialist in a timely manner.”

“On May 19, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to follow and complete a Medication Administration Record (MAR) for the use of Mylicon Gas Drops, failure to adhere to an infant feeding schedule, issues related to inadequate supervision, and lack of respectful communication in response to parent inquiries. An investigation was conducted on May 29 and May 30, 2025. Based on the findings, this complaint is substantiated for failure to properly follow and complete the MAR for administering Mylicon Gas Drops. Communication records from the Sprout About application indicate Administrator #1 informed Parent #1 of Staff #3 administering the gas drops prior to feeding, contrary to the instructions outlined in the MAR and the physician s directive, which specified post-feeding administration. Administrator #1 also acknowledged the MAR was not present in the classroom, preventing staff from referencing the required documentation to ensure correct administration procedures. There is no evidence to substantiate this complaint regarding failure to follow infant feeding schedules. Administrator #1 provided Licensing Specialist (LS) #1 with Child #1 s May Infant Feeding Schedule along with screenshots from the Tutor Time Sprout About application, which verify foods listed on the schedule were served to Child #1 as outlined. There is no evidence to substantiate this complaint regarding concerns of a lack of supervision. The design of the Infant One and Two classrooms supports continuous supervision, even during routine care activities conducted in the central care area. LS #1 directly observed a staff member changing a diaper while maintaining visual supervision of the classroom. District Manager #1 reviewed available video footage and reported no concerns related to insufficient supervision. There is no evidence to substantiate this complaint regarding a lack of respectful communication. Parent #1 submitted screenshots from the S prout About application showing staff responses to inquiries, confirming appropriate and timely communication occurred.”

“On May 8, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding their child being fed another child s bottle of breast milk. An investigation was conducted on May 16, 2025. Based on the findings of this investigation, this complaint is substantiated because Administrator #1 reported they were the staff member who fed Child #1 the wrong bottle. Administrator #1 saw the bottle cap with Child #1 s name on it, but did not verify Child #1 s name was on the bottle. When Staff #1 told Administrator #1 about Child #1 receiving the wrong bottle, Administrator #1 immediately took the bottle and confirmed it had Child #2 s name. Administrator #1 contacted both the families of Child #1 and Child #2. Administrator #1 also reviewed the policy of placing bottle caps in the children s bags once removed from a bottle.”

“On March 25, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding concerns about the administration of breast milk to an infant it was not intended for. An investigation was conducted on April 1, 2025. Based on the findings of this investigation, the complaint is substantiated, as Administrator #1 confirmed the incident, provided corrective action documentation to Licensing Specialist (LS) #1, and communicated the situation to the families involved. As a result of the incident, Staff #1 was reassigned to another age group, and all staff members were re-trained on the program s infant feeding policies and procedures.”

“On December 18, 2024, a complaint was called in to the Office of Child Care Licensing (OCCL) regarding allegations of lack of supervision and failure to provide an accident/injury report upon learning of an injury. An investigation was conducted on January 9, 2025. This complaint is substantiated for lack of supervision, as Administrator #1 stated video footage revealed staff members were either in the bathroom or near the counter area and not actively engaged with child interactions in the vicinity of the tent where the incident occurred. There is no evidence to substantiate this complaint for failure to provide an injury report at the time of the incident or within one business day. Parent #2 inquired with Administrator #1 on December 17, 2024, about not receiving an injury report for the incident which occurred on December 16, 2024. An injury report was subsequently provided on December 17, 2024, which is within one business day. Another report was issued on December 19, 2024, after sufficient details were obtained from the video footage.”

“Ensure that staff members have current Eligibility Letters. Staff #24 needs to be reprinted, (x--9/2024)”

“Ensure that all staff files are complete and up to date. The following is needed: - CPR/First Aid--Staff #2, 3, 6, 7, 8, 10, 14, 19, 22, 23, 25, 26, 27 - Admin of Med--Staff #12, 17, 22, 26 - Training Hours (w/at least 2 in H/S)--Staff #1, 2, 3, 5, 8, 9, 12, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24 - Professional Development Plans--Staff #1, 2, 3, 4, 5, 6, 7, 9, 10, 11, 12, 13, 14 ,15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27 - Annual Review of Safe Sleep--Staff #1, 3, 4, 5, 8, 14, 15, 16, 18, 20, 21, 22, 23, 24 - Annual Review of Abuse and Neglect--Staff #1, 3, 5, 8, 14, 15, 16, 18, 20, 21, 22, 23, 24 - Orientation--Staff #2, 4, 6, 8, 11, 13, 17, 19, 25 - OCCL Health and Safety Training--Staff #9, 17, 22 - Personal Information Sheet--Staff #7, 17, 25, 26, 27 - Job Description--Staff #2, 6, 10, 11, 13, 19, 22, 25, 26, 27 - References--Staff #2, 4, 6, 7, 9, 10, 13, 17, 22 - Declaration--Staff #4, 6, 13, 22, 25, 26 - Drug and Alcohol Statement--Staff #4, 6, 13, 22, 25, 26 - Adult Abuse Registry--Staff #25, 27 - Health Appraisal/TB Screener--Staff #6, 7, 10, 13, 17, 22, 26, 27 - Release of Employment--Staff #6, 13 - Service Letters (if no previous work history or work history related to education/health field, 2 additional references needed)--Staff #4, 6, 13, 25, 27”

“Ensure that the current Parent's Right to Know is kept and updated as new families inquire about the program.”

“Ensure that all child files are completed. - Health Appraisals--Child #2, 3, 11, 17, 18 - Current Immunizations--Child #11 - Blood Lead Results--Child #10, 12, 18”

“Ensure that all classrooms have appropriate cleaners present and labeled. Toddler 2 needed Bleach Water. Ensure that Radon Levels are tested within the facility every 5 years. Current Radon Results expired in August 2024.”

“Ensure that all trash cans have foot operated covers. Multiple trash cans throughout the facility were observed with the lids off and next to the trash can. The NC was corrected at the visit by the administrator, however, ensuring that staff keep the lids on throughout the day needs attention.”

“Ensure that Diaper Changing Procedures are present in all classroom bathrooms. Two's Room needed a posted procedure.”

“On May 22, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to adhere to diaper-changing procedures and playground hazards. An investigation was conducted on June 4, 2024. This complaint is substantiated because Administrator Bridgitte Minks stated Child #1 did not have their pull-up changed while in care on May 20, 2024. This complaint is substantiated because there is peeling paint and canopy discoloration from mildew on the playground. The ground and plastic play structures did not have any observable hazards.”

“On Friday, May 24, 2024, a staff member in the Toddler 3 classroom was observed on camera by [name withheld] and two other staff members, moving children by one arm. This action occurred four separate times within 20 minutes. The staff person was suspended that afternoon, indefinitely, pending the Center's internal investigation. As a result of the internal investigation, the staff member's employment with Tutor Time was terminated as corrective action.”

“On October 18, 2023, the Office of Child Care Licensing (OCCL) received a call from Administrator Brigitte Minks self-reporting an incident that occurred at their center. This incident was also called into the Child Abuse and Neglect Report Line and was screened out by the Institutional Abuse Unit (IAU) but referred to OCCL for investigation. Video footage of this incident was reviewed by Administrator Minks, District Manager Samantha Young, Licensing Supervisor Laurie Bailey, and LS Brady via Microsoft TEAMS on October 24, 2023. This complaint is substantiated for improper discipline because Staff #1 was observed holding Child #1 by his arm and leaving a mark. Staff #1 was suspended immediately after Administrator Minks was made aware of the incident, and Staff #1 s employment was then terminated upon review of the video footage. LS Brady received a copy of the termination letter provided to Staff #1.”

“The Office of Child Care Licensing (OCCL) received a complaint on January 30, 2024, regarding incorrect staff-to-child ratios in the three-year-old classroom. An investigation was conducted on February 2, 2024. This complaint is substantiated for incorrect staff-to-child ratio based on staff interviews and documentation received. Four staff members interviewed, including Administrator Brigitte Minks, stated they had incorrect staff-to-child ratio in the opening Preschool 1 classroom. Based on the attendance records viewed, there were three days when the staff-to-child ratio in the opening Preschool 1 classroom was incorrect.”

“Ensure staff use prevention strategies, appropriate redirection, rather than restraint and positive developmentally appropriate methods of behavior supports. Staff #4 was observed not following behavior policy. Staff #4 pulled child's arm to move him. Send OCCL staff communication documenting review of video and write up if appropriate.”

“Ensure supervision and direct observation of children is provided at all times. Please send OCCL staff communication and review of use of bathroom outside of classroom”

“. Staff # 1,6,7,13,16,17,18,19 need to complete CPR, First Aid. Send to OCCL when complete. Staff #4 needs 9.5 training hours. Send to OCCL when complete. Staff #3,7,10,14,16,17,18,19 need professional development plans. Send to OCCL when complete. Staff #3,10,14,16,17 need orientation forms filled out and signed. Send to OCCL when complete. Staff #5,8,9,10,11,14,16,17 need OCCL's 7 hour Health & Safety course. Send to OCCL when complete. Staff #3,7,15,19 need an application or resume. Send to OCCL when complete. Staff #3,4,7,14 16,17,18,19 need job descriptions. Staff #5 needs 5 references or 2 service letters. Staff #14 needs 2 service letters, or 5 references. Staff 16 needs 2 service letters or 5 references. Staff #17 needs 2 service letters or 5 references after 2 attempts have been made to obtain service letters. Staff #18 needs 3 more letters of reference. Staff #19 needs 2 service letters, or 5 letters of reference. Send all to OCCL when complete. Staff #17 needs to be determined eligible in the system. Provide attempts to OCCL and let OCCL know when eligibility letter is obtained. Staff #3,20,16,17,18, 19 need Health Appraisals and TB determination. Send to OCCL when complete.”

“Provide Parent Right to Know log for annual review. Send to OCCL when complete.”

“Ensure Child files are complete. Child #14 need blood lead screening. send to OCCL when complete.”

“Ensure grounds are maintained and in safe condition. Please send picture of large nails in plastic boarder is in ground and even to top of plastic boarder”

“Personnel Files Ensure all personnel files are complete. Staff #1,4 need a professional development plan, annual review of safe sleep, and annual review of abuse and neglect. Staff #2 needs CPR, First Aid, a professional development plan, and annual review of safe sleep. Staff 3 needs annual review of safe sleep, and a professional development plan. Staff #4 needs administration of medication, a professional development plan, annual review of safe sleep, and annual review of child abuse & neglect. Staff #5 needs a professional development plan. Staff #6 needs CPR, First Aid, and annual review of Safe Sleep. Staff #7 needs training hours- this is non-determined at this time but will be non-compliant if not received by 10-10-22. Staff #7 also needs Helath & Safety hours, a professional development plan, annual review of safe sleep, annual review of abuse & neglect. Staff #8 New Hire- needs a witness for Declaration, and a Health Appraisal & TB. Staff #9 needs a job description, and a Health Appraisal & TB. Staff #10 needs a professional development plan, annual review of safe sleep, annual review of abuse & neglect. Staff #11 needs CPR, First Aid, Administration of Medication, a professional development plan, job description, references, and a Health Appraisal & TB Staff #12 needs a professional development plan, annual review of abuse & neglect, references. Staff #13 New Hire - Professional Development Plan is not filled out. Needs Orientation. Staff #14 Needs CPR, First Aid, References, and a Health Appraisal & TB Staff #15 needs CPR First Aid, Administration of Medication, Professional Development Plan, References, and a Health Appraisal & TB. Staff #16 needs CPR, First Aid, Administration of Medication, a job description, Drug/alcohol Statement, and Health Appraisal & TB. Staff #17 needs CPR, First Aid, Administration of Medication, a Professional Development Plan, and Health Appraisal & TB Staff #18 needs a Professional Development Plan Staff #19 needs CPR, First Aid, and a Health Appraisal & TB Staff #20 needs a Professional Development Plan, annual review of Abuse & neglect Staff #21 needs CPR, First Aid, a Professional Development Plan, and annual review of Abuse & Neglect Staff #22 needs a Professional Development Plan, an Annual Review of Abuse & Neglect. Staff #23 needs a Professional Development Plan Staff #24 needs Administration of Medication Certification, and a Health Appraisal & TB Staff #25 needs Annual Review of Abuse & Neglect. Staff #26 needs Administration of Medication Certification, a Professional Development Plan, a Job Description, Fingerprinting ELIG ( Waiting on MD Out of State) Health Appraisal & TB. Staff #27 needs a Professional Development Plan, and Annual Review of Abuse & Neglect. Staff #28 needs Administration of Medication Certification, A Professional Development Plan, and Health Appraisal & TB. Staff #29 needs Health Appraisal & TB Send to OCCL when all files are Complete”

“Ensure all children enrolled have a current Health Appraisal Child #25 and Child #26 need a current Health Appraisal including Lead Lab Level Results. Send to OCCL when complete. Ensure all children in care over the age of 12months- School Age have Lead Lab Results. Child #3,17, 24, 30 need Lead Lab Level Results. Send to OCCL when completed.”

“Ensure attendance is kept at all times throughout the day. Child #2 was a new student, was not signed in to the classroom, and staff in the room were unaware of the child's name. Send one week's worth of attendance to OCCL for classroom Two's (1year old room)”

“Ensure all outdoor areas are compliant with Regulations. Fencing requirements are not met. All gates need to be self-latching. Send pictures to OCCL when completed. School Age Playground 3 had sharp areas around fence with wires that are a hazard. Send Pictures to OCCL when complete. Ensure nails on gazebo railing are not a hazard. Send pictures to OCCL when nails are not exposed. Fall Zone's need to be covered on all playgrounds. Ensure mulch is not kicked up near the swing area. Send pictures to OCCL when mulch is delivered, and areas are compliant with fall zone Regulations. Ensure all hazards are removed from outdoor play areas. All playgrounds had exposed wires, sharp edges around base of sheds and were sharp. Shed handle was broken, and unable to lock. Holes were dug and are a tripping hazard. Roots are exposed on playgrounds. Fall zones are not meeting the DELACARE Regulations. Shed on Playground 1 had mold, ants, infested with bugs and toys also had mold. Ensure toys are power washed and free from mold. Remove all broken planters. Send pictures to OCCL when complete. Shed has sharp edges around base. Send Pictures to OCCL when repaired. Shed was unable to lock. Send to OCCL when complete. Fill all holes with fill dirt. Send to OCCL when complete. Trim all trees hanging down inside playground. Send to OCCL when complete. Cover all roots on the playground that are tripping hazards. Send to OCCL when complete. Equipment outside-Little Tikes climbing equipment needs to be power washed. Shed on Pre-School 1 had toys covered in mold and bugs. Remove and throw away all old toys that are damaged and coved in mold. Balls on outside playground 1 had mold. Toss any toys with mold.”

“Napping Equipment needs to be labeled, and or provide a number chart system.. Mats were not labeled in the Pre-School 1 classroom, as well as in the Toddler II classroom. Send pictures to OCCL when completed.”

“Equipment Ensure cushions on buggy are free from mold. Remove or replace cushions on Infant Buggy. Send pictures to OCCL when complete.”

“Administration of Medication Written permission from the child's parent is needed for administering non-prescription medication such as diaper cream, sunscreen, as well as prescription medication. Child #1,8,11,15,16,20,21,24,25,26 all need (MAR) forms filled out. Send to OCCL when completed. Prescription Medication must be in it's original box, or container and labeled wit instructions from the doctor. Child #1 needs inhaler in it's original box. Send a picture to OCCL when received.”

“First Aid Kit needs to be complete and have all required items. This was corrected at the visit.”

“Feeding of Infants Ensure all infants in care have a monthly infant feeding schedule filled out and signed by parents. Send to OCCL when received for Child #5,7,18, 19. OCCL received infant feeding schedules for Child # 4,8,9,10,11,12,13,14,20,21 on 9-15-22, after the visit from 9-14.”

“The Office of Child Care Licensing (OCCL) received a complaint on May 27, 2022, regarding Tutor Time Learning Center that was initially screened-in by Institutional Abuse (IA) for investigation, and has since been abridged. This complaint is substantiated because Staff #1 restrained Child #1. Staff in the room should have called for support when strategies in place for behaviors were not working.”

“On April 4, 2022, OCCL received a complaint report regarding staff not interacting with toddlers as required, outdoor play not being provided as required, as well as water not always being available and supplied to children as required. An investigation began on April 6, 2022, and concluded on April 14, 2022. This complaint is substantiated for failure to interact with children as required, failure to provide outdoor play, and failure to ensure water is always available based on observations reviewed by OCCL staff that was provided by the center on April 14, 2022. Additional concerns noted were improper discipline because a staff pushed a child into a chair for snack time and pulled a child s arm to remove the child from a shelf.”

“OCCL received a complaint on March 8, 2022, regarding Tutor Time Learning Center that was initially accepted by IA for investigation and has since been abridged. The complaint alleged that a staff member scratched a child for not listening and that the center could provide no explanation for the scratch. On March 1, 2022, [name withheld] from Tutor Time Child Care Learning Center notified OCCL about an incident that occurred at the center on February 25, 2022. [name withheld] stated that Staff #1 failed to complete an injury report for Child #1 s injuries and did not notify Staff #2 of the rough play injury so she did not notify the parent. An investigation began on March 1, 2022, and concluded March 11, 2022. This complaint is substantiated for failing to provide notification of an injury because a staff did not notify a parent that an injury occurred while the child was wrestling/roughly playing with another child because another staff did not communicate this information to that staff when assuming care. The injury report was not provided within one business day as required. In addition, both staff members believed the child was scratched at home because one staff failed to complete a health observation upon the child s arrival to the center and the other staff did not check the health observation to determine if the child arrived with the scratch. There is no evidence to substantiate that a staff member scratched a child for not listening.”

“On January 27, 2022, OCCL received a complaint regarding the center serving expired food and a staff member making inappropriate statements to a child regarding the consequences of eating expired food. An investigation was conducted on February 3, 2022. This complaint is substantiated for serving expired food and for a staff not modeling respectful communication to a child because the administrator confirmed both regulations were violated.”